Technical Business Analyst
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Job Description
Technical Business Analyst leading documentation and process mapping for AI and automation projects. Collaborating with global teams and US stakeholders in a fully remote role from the Philippines.
Responsibilities:
- Own customer-facing documentation: specifications, functional and technical requirements, SOPs, and runbooks.
- Produce clean, structured As-Is and To-Be process maps and workflow diagrams.
- Create visually clear design documents for AI Agents and automation workflows.
- Lead discovery and requirements gathering sessions across clients and internal teams.
- Translate business needs into detailed requirements, user stories, and workflows.
- Build traceability between requirements, processes, and solution designs.
- Work directly with US-based stakeholders — excellent English communication is essential.
- Run documentation walkthroughs, requirements reviews, and mapping workshops.
- Act as a bridge between business, engineering, and automation teams to ensure alignment.
- Improve documentation standards, templates, structure, and visual clarity.
- Review and enhance documents created by the wider team, raising overall quality.
- Advocate for clarity, structure, and analytical thinking across all deliverables.
Requirements:
- 4–6 years as a Technical BA, Systems Analyst, or Product BA.
- Strong experience creating client-facing specifications and process documentation.
- Excellent written and spoken English.
- Proficiency with process mapping tools (Miro, draw.io, etc.).
- Comfortable working with APIs, integrations, and high-level solution designs.
- Experience in software, automation, or tech-driven delivery environments.
Benefits:
- Collaborate with a global team delivering high-impact AI and automation projects.
- Play a critical role in elevating documentation standards and clarity across the business.
- Influence how requirements, processes, and technical designs are captured and communicated.
- Grow long-term in a fast-scaling tech and automation organization with strong career pathways.
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