Technical Implementation Consultant
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Job Description
Technical Implementation Consultant driving technical work in enterprise SaaS deployments for utility customers. Ensuring secure and efficient implementation with a focus on technical configurations and integrations.
Responsibilities:
- Lead the technical implementation workstream for enterprise customer deployments from kickoff through go‑live
- Conduct technical discovery related to customer environments, identity systems, integrations, data sources, and deployment requirements
- Translate business and implementation requirements into scalable, customer‑centric technical configuration and deployment plans
- Define, document, and manage technical design decisions aligned with platform standards and long‑term maintainability
- Partner collaboratively with Customer Success and Implementation teams to ensure technical execution aligns with the overall rollout strategy
- Track and document technical implementation activities to support transparency, knowledge sharing, and repeatability
- Lead configuration and troubleshooting of single sign‑on (SSO) and user provisioning using SAML, OIDC, and related technologies
- Collaborate authentically with customer IT and security teams to validate connectivity, certificates, claims mapping, and identity architecture
- Support enterprise security readiness reviews and document final configurations for long‑term operational success
- Scope, design, and configure integrations with upstream and downstream customer systems
- Lead validation of APIs, file‑based integrations, middleware workflows, and data exchange patterns
- Troubleshoot and resolve integration issues during implementation and testing with a calm, solutions‑oriented approach
- Lead planning and execution of data migrations, imports, and configuration deployments
- Validate source data quality, mappings, transformations, and readiness for import
- Perform technical validation prior to customer UAT and go‑live to ensure reliability and scalability
- Support technical test planning for SSO, integrations, data loads, and environment configuration
- Identify and communicate technical risks, dependencies, and blockers impacting launch readiness
- Define and evolve standard patterns for integrations, data loads, SSO configuration, and environment setup
- Create documentation and technical accelerators that reduce manual effort and improve implementation velocity
Requirements:
- 2+ years of experience in solutions consulting, implementation consulting, solutions architecture, or technical deployment roles within enterprise SaaS
- Proven experience leading technical workstreams for enterprise software implementations
- Hands‑on experience with SSO technologies such as SAML, OIDC, and SCIM
- Experience with APIs, integration patterns, and data migration or import processes
- Ability to translate customer requirements into scalable, supportable technical configurations
- Strong troubleshooting skills across authentication, integrations, and environment setup
- Ability to collaborate effectively with customer IT teams, internal Engineering partners, and cross‑functional stakeholders
- Strong written and verbal communication skills, with the ability to build confidence and trust.
Benefits:
- financial, social, health and wellbeing programs
- paid vacation
- 401k matching
- employee stock purchase program
- hybrid work schedule
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