Technical Implementation Lead
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Job Description
Technical Implementation Lead managing enterprise customer onboarding and adoption for a global SaaS platform. Focused on hands-on technical role involving scripting, automation, and problem-solving in network environments.
Responsibilities:
- Own enterprise customer implementations from kickoff through full platform adoption, with deployment speed and quality as your primary success metric
- Configure and deploy monitoring, alerting, and automation policies directly within customer environments
- Set up and tune systems across monitoring and RMM tooling, bringing genuine hands-on fluency rather than surface-level familiarity
- Troubleshoot network, security, and infrastructure issues alongside customers with speed and precision
- Script and automate implementation workflows and integrations to reduce manual lift and speed time to value
- Act as the technical translator between customers and CommandLink's product team, listening to requests, validating what's technically feasible, and channeling that feedback into product improvements
- Build and continuously refine a repeatable implementation playbook that can scale across the customer base
- Provide occasional technical support on sales calls when deep infrastructure expertise is needed to move a deal forward, without owning a sales quota
- Partner with solutions engineering and product teams to ensure implementation feedback shapes future platform direction
- Take on additional responsibilities and projects as needed to support the success of the team and organization
Requirements:
- 3 years minimum, 5+ years preferred, in a hands-on technical role at an MSP or as a corporate IT administrator
- Direct, practical experience with scripting, server administration, and network deployment, including firewalls
- Real hands-on experience with monitoring and RMM platforms
- Demonstrated ability to configure, troubleshoot, and resolve technical issues independently rather than escalating them
- Strong communication skills with the ability to translate technical detail for both customers and internal product teams
- Comfort working across security, network, and alerting concepts fluently enough that customers trust you as a technical authority.
Benefits:
- Generous Medical, Dental, and Vision coverage for full-time employees
- Flexible time off
- 401k to help you save for the future
- Fun events at cool locations
- Free DoorDash lunches on Fridays
- Employee referral bonuses to encourage the addition of great new people to the team
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