Technical Learning Manager
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Job Description
Manager leading Johnson Controls’ HVAC technical learning portfolio for customers and channel partners. Developing technical learning teams, programs, and scalable training operations.
Responsibilities:
- Lead the strategy, development, delivery, and continuous improvement of the HVAC Equipment Training portfolio for Johnson Controls customers and channel partners
- Lead and develop a team of technical learning professionals
- Establish priorities and plans aligned with product roadmaps, business needs, customer requirements, and partner capability needs
- Manage, coach, and develop team members, setting expectations and fostering accountability and continuous improvement
- Own operational and financial performance using revenue, utilization, capacity, customer experience, learning outcomes, and other metrics
- Partner with business, product, and channel stakeholders to translate requirements into effective learning solutions
- Ensure high-quality instructor-led, virtual, online, hands-on, and blended learning experiences
- Align instructor capacity, training schedules, equipment, labs, and resources with business priorities and customer demand
- Maintain alignment between training programs, product changes, and customer and partner needs
- Use learner feedback, assessments, operational data, and business outcomes to evaluate effectiveness and drive improvement
- Simplify, standardize, and scale training processes, programs, and resources
- Communicate portfolio performance, priorities, risks, and resource needs to stakeholders and leadership
Requirements:
- Bachelor’s degree in Learning & Development, Education, Business, Organizational Development, Engineering, Technology, or a related field, or equivalent relevant experience
- 5+ years of experience in Learning & Development, technical training, customer education, enablement, program management, or a related field
- Demonstrated experience leading, coaching, and developing others
- Experience managing multiple programs, projects, services, or a portfolio with competing priorities and stakeholders
- Strong business acumen with demonstrated ability to use data to identify opportunities, establish priorities, and make informed decisions
- Strong communication, collaboration, and stakeholder-management skills, with demonstrated ability to quickly learn complex products, technologies, processes, or business environments
- Formal people-management experience
- Experience managing a learning portfolio, training operation, customer education function, or comparable service organization
- Knowledge of adult learning principles, curriculum development, instructional methods, and learning evaluation
- Experience supporting external customers, channel partners, distributors, or other non-employee learner populations
- Experience in HVAC, building technologies, industrial equipment, manufacturing, engineering, or another technical environment
Benefits:
- Competitive salary and bonus plan
- Paid vacation/holidays/sick time - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- JCI Employee discount programs (The Loop by Perk Spot)
- Competitive Bonus plan
- Competitive benefits package
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