Technical Success Manager
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Job Description
Technical Success Manager managing customer relationships and driving product adoption at cloud communications leader Vonage. Focused on ensuring client success and maximizing product utilization.
Responsibilities:
- Manage a portfolio of clients, taking ownership of customer retention, adoption, and engagement, ensuring their ongoing success with our product.
- Develop strong client relationships as a trusted advisor, leveraging your product expertise and providing the necessary tools and guidance to maximize their use of our product and adopt best practices.
- Cultivate relationships with key stakeholders at both operational and strategic levels, understanding their business objectives and aligning our application offering to meet their needs.
- Proactively handle a diverse range of customer-related projects, initiatives, and tasks, ensuring customer satisfaction and delivering value.
- Educate customers on our product, upcoming roadmap items, and new releases, keeping them informed and excited about the possibilities.
Requirements:
- 3 years of previous experience as a high-performing individual contributor or leader in Customer Success, Professional Services, Technical Account Management or similar.
- Technical understanding of Vonage Contact Center, or similar CCaaS products.
- Experience in the Contact Center industry or working for a CCaaS technology provider.
Benefits:
- Discretionary time off
- Medical, Dental & Vision Insurance
- 401(k)
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