Technical Support Agent, Bilingual French/English
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Job Description
Technical Support Agent providing bilingual French/English support for PAR’s restaurant POS hardware and software. Resolving incidents remotely for U.S.-based customers.
Responsibilities:
- Provide first-level support for POS hardware/software and PAR products
- Resolve operational and technical issues quickly and efficiently
- Log and manage incidents using service management tools
- Follow escalation workflows and contribute to the knowledge base
- Deliver exceptional service that fosters total customer satisfaction
- Complete administrative support tasks related to customer service
- Analyze issues and apply sound judgment to determine resolutions
- Collaborate with internal teams and third-party engineers as needed
- Report to the Technical Support Manager
Requirements:
- Candidates must be bilingual French/English speaking
- 1+ year of Customer Service experience
- Background in restaurant or call center environments
- Strong problem-solving and communication skills
- Solid typing skills and working knowledge of Windows OS
- Reliable broadband/fiber internet and access to a backup work location
- Ability to work weekends, holidays, and overtime as needed
- Must be U.S.-based
- Networking experience a plus
- AAS in electronics tech or computer science a plus
- A+ or Microsoft certifications a plus
Benefits:
- Opportunities for growth and internal promotion
- Equal employment opportunities
- Reasonable accommodations for individuals with disabilities
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