Technical Support Engineer – Automotive
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Job Description
Technical Support Engineer resolving complex automotive diagnostics issues. Engaging with dealerships and service networks to maintain operational efficiency and customer satisfaction.
Responsibilities:
- Carrying out on-site and remote technical missions to dealerships, authorised repairers, and technical centres—reducing downtime and clearing backlogs fast
- Diagnosing and resolving complex electrical, electronic, multiplexing, and drivability faults
- Investigating both single-vehicle issues and systemic fleet concerns, defining containment and corrective actions
- Using OEM diagnostic platforms (e.g. wiTECH POD, DiagBOX VCI) for guided diagnostics, ECU updates, reprogramming, and parameterisation
- Interpreting wiring diagrams, service manuals, and technical bulletins to pinpoint root causes and define effective repair methods
- Producing clear technical reports, incident summaries, and action plans for engineering, quality, and aftersales teams
- Managing cases through the Technical Assistance process, ensuring KPI, SLA, and quality standards are met
- Coaching and supporting technicians at the point of repair, delivering on-the-job training and knowledge transfer
- Feeding recurring issues and lessons learned into knowledge bases to drive continuous improvement
- Ensuring safe, cost-aware working practices, while managing tools, equipment, logistics, and accurate case records
Requirements:
- Proven background in automotive diagnostics, technical support, dealership workshops, field service, or OEM/Importer technical assistance
- Strong hands-on track record resolving complex electrical/electronic issues using OEM diagnostic tools
- Ability to work across multiple sites or markets, collaborating with workshops, parts, quality, and engineering teams
- Experience producing technical documentation, case reports, and supporting technician training
- Ideally, you’ll be qualified to Master Technician level or equivalent through experience.
Benefits:
- Health insurance
- Paid time off
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