Technical Support Engineer I
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Support Engineer I supporting Verisma customers with software, hardware, and network troubleshooting. Resolving technical issues through remote assistance, documentation, escalation, and customer follow-up.
Responsibilities:
- Provide enterprise-level assistance to customers
- Diagnose and troubleshoot software, hardware, network, account setup, and operating system issues
- Help customers install applications and programs
- Provide technical support via email, chat, phone, written instructions, and technical manuals
- Own reported customer issues through resolution within agreed time limits
- Research and identify solutions to system, software, and hardware issues
- Escalate unresolved issues to appropriate internal teams
- Ask targeted questions to understand root causes
- Track and log issues through resolution
- Provide prompt and accurate customer feedback
- Use internal databases and external resources to provide technical solutions
- Prioritize and manage multiple open issues
- Follow up with clients to ensure systems are functional
- Prepare reports and document technical knowledge in notes and manuals
- Maintain collegial client relationships
- Uphold Verisma Core Values and ethical business standards
Requirements:
- High school diploma or equivalent, bachelor's degree in IT or related field preferred
- Up to 3 years proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. Zendesk)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Similar Jobs
QSC Q-Sys Operations Support Engineer – APAC
Infrastructure Engineer supporting EOS’s global commercial AV and collaboration technology ecosystem. Automating Q-SYS, Shure, Dante, and video conferencing deployments across converged networks.
Mid-Level Support Analyst
Analista de Suporte Pleno instalando, configurando e mantendo produtos da NDD, plataforma de gestão e automação tecnológica. Solucionando incidentes, homologando versões e apoiando clientes e parceiros.
Senior Technical Support Engineer
Senior Technical Support Engineer supporting Ping Identity’s SaaS identity and access-management solutions. Troubleshooting web applications, authentication protocols, networking, and premium-customer SLAs.
Maintenance Technical Support Coordinator IV
Ryder roadside maintenance coordinator resolving Tier 2 fleet breakdowns through technical diagnosis and dispatch decisions. Improving customer uptime while mentoring call-center teams.
IT Support Technician
IT Support Technician supporting drivers and fleets with ELDs, tablets, and dashcams. Troubleshooting Geotab, Samsara, and Motive technology for Helpt’s clients.
Technical Analyst
Technical Analyst resolving complex enterprise software support escalations for Workday-focused OneSource Virtual. Diagnosing batch, database, integration, API, and payroll tax issues.
Technical Support Operations Manager
Technical Support Operations Manager scaling support systems for Rad AI’s healthcare AI platform. Leading engineers, automation, incident response, and enterprise radiology deployments.
Technical Support Representative
Technical Support Representative resolving customer software issues for a remote operations team. Troubleshooting, onboarding users, and escalating technical problems to product teams.
Technical Support Engineer
Technical Support Engineer troubleshooting Linux, networking, storage, and GPU issues for Hyperbolic Labs' AI cloud. Owning customer tickets, SLAs, runbooks, and critical on-call escalations.
Technical Support Representative – L2
L2 Technical Support Representative resolving complex Autodesk and Stratus issues for MEP contractors. Using AI-driven diagnostics, automations, and knowledge management to scale technical support.
N1 Support Analyst – Temporary
Analista de Suporte N1 remoto para sistemas de PDV, incluindo Linx e Bling. Diagnóstico, instalação, manutenção e atendimento técnico aos clientes.
Technical Support Analyst – Lending Technology
Technical Support Analyst troubleshooting Hawthorn River lending platforms for CSI’s financial-institution customers. Investigating logs, databases, APIs, and integrations while supporting releases and escalations.
Loan Origination System Support Analyst
Loan Origination System Support Analyst supporting banks with Hawthorn River loan origination software. Troubleshooting lending workflows, documentation, onboarding, training, and customer issues.
Client Support Analyst
Client Support Analyst troubleshooting BlueMatrix web applications for investment research and knowledge management. Supporting global clients through portal, email, and phone during ET business hours.
Client Support Analyst
Client Support Analyst supporting BlueMatrix’s web applications for investment research and knowledge management. Troubleshooting client issues using Linux, SQL, and Python or Perl.
IT Support Engineer – Level 1
L1 IT Support Engineer supporting SOFTSWISS workplace devices, access control, and corporate systems in Warsaw. Maintaining equipment, user accounts, documentation, and endpoint stability.
Production Support Analyst II
Production support analyst stabilizing FIS fintech applications and technology services. Investigating incidents, resolving root causes, and improving operational reliability.
Senior Solutions Support Engineer
Solutions Support Engineer troubleshooting Wiz’s cloud-native security platform across AWS, Azure, and GCP. Building AI-driven automation to improve support triage and resolution efficiency.
Senior Technical Support Representative
Technical support representative troubleshooting Granicus GovTech SaaS products for government customers. Managing escalations, SLAs, case quality, and 24/7 support operations.
Application Support Analyst
Application Support Analyst supporting HNL Lab Medicine’s healthcare applications, interfaces, and devices. Troubleshooting systems, maintaining documentation, and coordinating upgrades and user support.