Technical Support Engineer III
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Job Description
Technical Support Engineer III providing world-class support to enterprise customers at Forcepoint. Troubleshooting technical issues and resolving product-related problems while ensuring a premium customer experience.
Responsibilities:
- Provide world-class support experience to enterprise customer base
- Assist customers with troubleshooting and resolving issues related to Forcepoint and associated third-party products
- Act as technical advisor within the team
- Participate in product supportability programs
Requirements:
- Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience
- Six or more years of experience supporting business to business customers
- Hands-on experience with Networking fundamentals, HTTP protocol, Application Support Basics, SSL/TLS protocols, SMTP, Packet Capture/Analysis with tcpdump and Wireshark, Diagnosing network latency, Active Directory, MSSQL fundamentals, Information Security Concepts
- Experience supporting Red Hat Linux fundamentals and Windows
Benefits:
- Equal employment opportunities for all applicants and employees
- Reasonable accommodation for qualified individuals with disabilities
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