Technical Support Representative, Trilingual – Portuguese, Spanish, English
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Job Description
Technical Support Representative providing bilingual support for Seagull Software. Troubleshooting and assisting customers via email, chat, and phone in Portuguese, Spanish, and English.
Responsibilities:
- Be the first point of contact with external customers over email, chat, and phone.
- Provide support to customers in Portuguese, Spanish and English by identifying, troubleshooting, and resolving technical issues relating to our enterprise software and third-party applications.
- Escalate issues to higher support tiers, as needed.
- Research and answer miscellaneous questions about software capabilities from resellers and end users.
- Identify and record details about support tickets and contribute to the documentation and the Knowledge Base.
- Play a vital role in suggesting improvements to our product.
- Work closely with other departments, including Engineering, IT, QA and Sales.
- Have the opportunity to take on special tasks and projects, such as report writing, product documentation, suggest improvements for our products and programming.
- Above all, provide a World-Class customer experience.
Requirements:
- 2+ years’ prior experience as a technical support representative, demonstrating excellent customer service and troubleshooting skills.
- Strong knowledge of Windows operating systems.
- Technical aptitude, with the ability to quickly learn and work with new software.
- Strong written and verbal communication skills, with the ability to speak and write clearly and communicate effectively in English, Spanish and Portuguese.
- Problem-solving ability and active listening skills.
- Ability to successfully collaborate with different teams, as well as being self-motivated to work individually.
- Ability to work as an independent contractor.
- Computer Science Degree or Technology Certification or equivalent experience. Completion of CompTIA A+ certification preferred.
Benefits:
- No benefits offered
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