Technology Solutions Manager
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Job Description
Technology Solutions Manager designing systems and infrastructure for PuzzleHR, an HR software company. Leading agile sprints, vendor solutions, analytics, automation and SOC 2 initiatives.
Responsibilities:
- Advise, consult, guide and design systems and infrastructure for company staff
- Work directly with leadership stakeholders at all levels to understand current and future technology needs
- Administer and lead the sprint-based program for prioritized development projects involving internal and vendor-supplied systems
- Collaborate with business analysts, project managers, business unit colleagues and vendors to architect effective solutions
- Act as primary liaison with key company vendors and optimize use of their solutions
- Assist with administration and management of the Agile Sprint program, including leading the cross-functional team and tracking/reporting sprint results
- Guide software development and data analysis/reporting work by engineer technologists
- Identify process improvement opportunities
- Consult with and guide Technologists on solution ideas, technology knowledge and systems perspective
- Leverage reporting and analytics tools to manage internal systems
- Participate in company policy creation and maintenance and SOC 2 compliance activities
- Maintain knowledge of relevant technologies, industry trends, developments and best practices
- Participate in handling and resolution of related support tickets
Requirements:
- Bachelor's degree or equivalent certifications/experience in a relevant technology field required
- Certifications for job-relevant technologies are preferred
- Broad-based technology knowledge including database structure/design, development, ITSM support programs, agile process, IT support systems, cyber security and A.I.
- Ability to meet with business unit leaders to discover needs and innovate creative solutions to business problems
- Systems and design thinking proficiency
- Excellent written and verbal communication skills
- Proven ability to work to deadlines and manage expectations in an agile environment
- Self-driven lifelong learner focused on advancing personal skills and abilities
- Strong Microsoft Office Suite skills
- Ability to work successfully independently and in a team setting
- Knowledge of and/or experience in relevant technology languages such as SQL, VB, Python and PowerShell preferred
- Experience with automation software and AI technology
- Experience designing and developing APIs preferred
- Must be able to participate in video conferences/meetings
- Must be able to move up to 15 pounds at times
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