Training Specialist – IT Systems
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Job Description
Training Specialist providing training on IT Systems for telehealth services. Collaborating with professionals to enhance patient care through advanced technologies.
Responsibilities:
- Develop, update, and deliver training content for technical solutions used for call center, customer service and triage operations.
- Provide training both on the job and through structured virtual training sessions (e.g., webinars, virtual classrooms, one-on-one coaching).
- Collaborate with subject matter experts and leadership to ensure accuracy and relevance of all training materials.
- Provide input to Computer-Based Training (CBT) modules, ensuring alignment with program requirements and SOPs.
- Develop job aids, quick-reference guides, and other support tools to reinforce training.
- Track all program personnel’s required certifications, licenses, and annual training obligations.
- Maintain accurate records of all staff training completion, certifications, and renewals.
- Provide targeted refresher or remedial training to staff to address knowledge or skill gaps.
- Coordinate training schedules to minimize service disruption and ensure adequate coverage.
Requirements:
- Bachelor’s degree in Education or Training & Development
- 3+ years relevant experience in technical platform training, coaching, or staff development in a Contact Center, behavioral health, social services, or similar environment
- Mastery of person-centered practices and evidence-based care preferred.
- Familiarity with military culture, programs, and benefits is highly desirable.
- Strong understanding of mandated reporting, restricted reporting, and duty-to-warn protocols.
- Excellent communication, facilitation, and presentation skills (virtual and in-person).
- Strong organizational and documentation skills, with the ability to manage multiple training and tracking processes simultaneously.
- Proficiency with learning platforms, CBT tools, and tracking systems (e.g., LMS, spreadsheets, or databases).
- Proficient in navigating electronic systems, computer programs, and virtual service platforms.
- Must be an U.S. citizen, speak fluent English, and able to maintain and retain suitability investigation and clearance as required.
Benefits:
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
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