Transplant Account Manager
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Job Description
Transplant Account Manager responsible for driving adoption of CareDx transplant diagnostics. Collaborating with medical and account teams to develop growth strategies.
Responsibilities:
- Strategic Account Management: Develop a deep understanding of account’s needs, objectives, and challenges in order to provide tailored solutions that meet their requirements.
- Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services.
- Develop and execute strategic plans to drive business growth and achieve sales targets.
- Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals.
- Possess an understanding of therapeutic area, scientific concepts, testing platforms, mechanisms and processes; as well as supportive key clinical studies.
- Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features.
- Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction.
- Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels.
- Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.
Requirements:
- Bachelor’s degree required, advance degree (e.g., MBA) preferred
- Minimum of 10 years sales or strategic account management experience in the healthcare industry
- Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts, navigating across multiple levels of stakeholders and departments
- Track record of developing effective account strategies that maximize business outcomes
- Strong written and oral communication & organizational skills
- Must be willing to travel 50- 75% or greater, including frequent day trips and overnight travel
- Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools
Benefits:
- Competitive base salary and incentive compensation
- Health and welfare benefits, including a gym reimbursement program
- 401(k) savings plan match
- Employee Stock Purchase Plan
- Pre-tax commuter benefits
- And more!
- Please refer to our page to view detailed benefits at https://caredx.com/company/careers/
- In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
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