Transportation Care Coordinator
Posted 11hrs ago
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Job Description
Remote Transportation Care Coordinator handling member calls and scheduling non-emergency medical transportation. Supporting ACC Premiere’s healthcare access services through phone, chat, social media, and email.
Responsibilities:
- Handle high volumes of inbound and outbound phone calls from members and facilities
- Assist members with scheduling non-emergency medical transportation
- Deliver exceptional customer service during escalated or complex member interactions
- Consult with members to understand needs and identify appropriate transportation options
- Communicate clearly and professionally with members and facilities
- Adapt service approach to different member personalities, needs, and situations
- Use positive, empathetic language to represent the company professionally
- Use technology and automation to streamline transportation experiences
Requirements:
- High school education level
- Minimum of 2 years’ customer service experience in a call center environment (preferred)
- Experience with diagnosing and troubleshooting technology (preferred)
- Excellent written and verbal communication skills
- Adaptable and open to change
- Professionalism in all aspects of work
- Accountability for tasks and responsibilities
- Dedicated home office workspace, ideally a separate room with its own door
- Sufficient space to set up the workstation
- Hardwired internet connection from router to laptop
- Stable and reliable high-speed internet connection
- Three available power connections
- Ability to adhere to a 40-hour workweek
- Ability to participate in video or phone meetings and remain reachable during scheduled work hours
- 100% attendance required during training period
- Must be available for an 8-hour shift, first or second shift, including a weekend shift
Benefits:
- Paid training
- Equipment supplied
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Daily Pay after 30 days of employment
- Employee assistance program
- Gym membership subsidy
- Referral program
- Promote-from-within culture
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