UX Designer – Conversational AI, Microsoft Copilot
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Job Description
UX Designer responsible for creating conversational experiences for Microsoft Copilot at Ontrac Solutions. Collaborate with product teams to design user-centered flows and interactions.
Responsibilities:
- Collaborate with product teams, engineers, and cross-functional stakeholders to understand user needs, business objectives, and technical requirements.
- Design conversational experiences for voice, chat, and virtual assistant products.
- Create journey maps, user flows, wireframes, prototypes, sample dialogs, and detailed interaction specifications.
- Use Figma to develop wireframes, prototypes, and design artifacts for stakeholder alignment and delivery.
- Facilitate design workshops, proposal discussions, and alignment sessions with internal teams and business stakeholders.
- Build thoughtful, user-centered conversational flows that support customer, patient, and professional-facing use cases.
- Evaluate usability, consistency, and performance across customer journeys and conversational experiences.
- Support conversation tuning using qualitative and quantitative data.
- Create recording scripts, maintain prompt catalogs, and ensure adherence to established persona and voice guidelines.
- Participate in testing to ensure applications function as designed.
- Apply human-centered design methods to frame problems, identify patterns, uncover opportunities, and visualize possible solutions.
- Stay current on conversational AI, voice interaction design, Microsoft Copilot, and emerging UX best practices.
- Mentor or support less experienced designers when appropriate.
Requirements:
- 3–5 years of relevant UX, interaction design, conversational design, or related experience.
- Experience designing conversational experiences, including voice, chat, virtual assistants, or IVR applications.
- Hands-on experience with Microsoft Copilot or related Microsoft AI/productivity tools.
- Proficiency creating wireframes, flows, and prototypes in Figma.
- Strong understanding of the Software Development Life Cycle, and experience working with product and engineering teams.
- Experience creating user flows, wireframes, prototypes, sample dialogs, and interface specifications.
- Ability to facilitate workshops, proposal discussions, and stakeholder alignment sessions.
- Strong communication, organization, and leadership skills.
- Ability to work independently in a remote environment.
- Preferred Qualifications: Bachelor’s degree in Human-Computer Interaction, Linguistics, Cognitive Science, Graphic Design, Digital Communications, Computer Science, Engineering, or a related field.
- Experience with IVR application design.
- Experience with speech recognition software, voice interfaces, or multimodal speech interfaces.
- Knowledge of speech and language technologies, including: Automatic Speech Recognition, Natural Language Understanding, Voice User Interfaces, Chat-based conversational design, Deep understanding of VUI design patterns and principles.
- Experience designing voice personas based on research, user demographics, and brand guidelines.
- Experience supporting enterprise-scale conversational AI or customer experience platforms.
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