Vault CRM Capability Specialist
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Job Description
Vault CRM Capability Specialist supporting a global pharmaceutical CRM transformation. Assessing platform fit, dependencies, constraints, and business-focused requirements.
Responsibilities:
- Support a global pharmaceutical CRM transformation
- Assess how existing commercial and medical processes can translate into practical Vault CRM requirements
- Identify capabilities, dependencies, and potential platform constraints
- Review Vault CRM capabilities, configuration options, and legacy process exceptions
- Assess requirements for platform fit and identify dependencies related to content, consent, mobile functionality, access, and integrations
- Participate in targeted discussions with Veeva and review solution/design demonstrations
- Support process consultants in developing feasible, business-focused requirements
- Identify and communicate platform constraints, assumptions, and unknowns
- Escalate questions requiring Veeva input without taking ownership of technical implementation
- Produce capability-fit assessments, technical dependency questions, and feasibility review notes
Requirements:
- Demonstrable commercial or medical Vault CRM experience
- Alternatively, a clearly evidenced pathway to Vault CRM expertise supported by relevant Veeva experience
- Ability to assess Vault CRM capabilities and explain technical constraints in clear business terms
- Experience reviewing CRM processes and translating them into practical system requirements
- Strong understanding of CRM dependencies such as content, consent, mobile use, access, and integrations
- Experience working with business/process consultants and technical platform teams
- Strong analytical and communication skills
- General Vault experience alone is not sufficient; candidates must demonstrate relevant Vault CRM capability or a credible route to that expertise
Benefits:
- Remote engagement
- Approximately 0.5 day/week allocation
- 4 hours of remote workshop preparation
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