Veterinary Call Center Operator
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Job Description
Remote Call Center Operator supporting pet owners and hospital teams for Ethos Veterinary Health’s specialty and emergency veterinary network. Handling calls, appointments, emergencies, and website assistance.
Responsibilities:
- Provide high quality customer service that meets or exceeds client expectations
- Support doctors and support staff
- Continually improve service delivery to ensure clients are treated with respect and compassion
- Answer a multiple-line phone system
- Transfer calls quickly and accurately
- Expedite emergency calls to triage staff members
- Use extension numbers to reach employees throughout the network
- Utilize voicemail and paging systems
- Assist clients with directions to network hospitals
- Troubleshoot problem calls
- Use the appointment scheduler program for exams and procedures
- Answer general veterinary information questions about the hospitals
- Inform and assist clients with navigating and using the website
Requirements:
- High school diploma or equivalent
- At least one year of successful Call Center or Medical facility experience preferred
- At least one year of successful Hospitality Industry experience preferred
- Excellent communication skills
- Experience with a call volume of 80+ calls per day preferred
- Ability to multitask
- Computer literacy and basic computer skills
- Ability to navigate new software
- Fluent English skills, speaking and reading, required
- Fluency in multiple languages is a plus
- Must reside in New Jersey or plan to reside there in the near future
Benefits:
- Medical, Dental, and Vision
- 401(k)
- Employee Assistance Program (EAP)
- Paid Time Off: Sick Days
- Vacation Days
- Bereavement Leave
- Disability & Life Insurance
- Employee Pet Discount
- $1,250 referral bonus if a referred Technician is hired
- 401k with employer match
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