Virtual Assistant, Orthodontics
Employment Information
Job Description
Virtual Assistant for orthodontic practice handling insurance claims and patient communication. Involves aligner monitoring and light marketing responsibilities in a remote role.
Responsibilities:
- The Virtual Assistant (Orthodontics) will play a key role in supporting our client's practice by handling insurance processing, patient coordination, aligner monitoring, and light marketing and administrative tasks.
- Accurately and promptly verify orthodontic insurance benefits.
- Submit and monitor insurance claims to ensure timely payment and proper documentation.
- Follow up on unpaid or denied claims, addressing and resolving any discrepancies.
- Record insurance payments and reconcile financial ledgers as necessary.
- Respond to patient inquiries via email, text, or phone with professionalism and warmth.
- Assist with appointment scheduling, reminders, and general administrative tasks.
- Keep patients informed with clear updates and maintain effective communication with the in-office team.
- Support virtual front desk operations while handling all sensitive information with discretion and confidentiality.
- Review photos submitted by aligner patients through platforms like DentalMonitoring or similar systems.
- Identify and flag potential treatment concerns, coordinating with the clinical team when necessary.
- Monitor patient compliance, send courteous follow-ups, and maintain accurate progress reports.
- Help manage our Google Business Profile by posting updates, responding to reviews, and keeping business information up to date.
- Assist with social media scheduling and engagement across platforms such as Instagram and Facebook.
- Make basic website updates like adjusting team details, promotions, or office hours, using WordPress or a similar CMS.
- Contribute to digital reputation management by monitoring online messages, comments, and mentions.
Requirements:
- **Experience in orthodontic or dental insurance processing**
- **Preferred**
- Familiarity with aligner treatment processes and digital patient tracking systems.
- Strong command of English, both written and verbal
- Highly organized, dependable, and capable of managing multiple administrative and creative tasks
- Maintains a positive attitude, professional presence, and genuine concern for patient care
- **Minimum Technical and Work Environment Requirements:**
- **Internet Connection:**
- Primary internet connection with a minimum speed of **15 Mbps**.
- Backup internet connection with at least **10 Mbps**.
- Backup connection must be capable of supporting work during a power outage.
- **Primary Device:**
- Desktop or laptop equipped with at least:
- **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor.
- A minimum of **8 GB RAM**.
- **Backup Device:**
- Must meet or exceed the performance of an **Intel Core i3** processor.
- Must be functional during power interruptions.
- **Peripherals and Workspace:**
- A functioning **webcam**.
- A **noise-canceling USB headset**.
- A **quiet, dedicated home office space**.
- A **smartphone** for communication and verification purposes.
Benefits:
- **Join Our Dynamic Team: **Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- **Embrace the Opportunities:** Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- **Limitless Career Growth: **Unlock a world of possibilities and resources to propel your career forward.
- **Fast-Paced Thrills:** Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- **Flexibility, Your Way:** Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- **Work-Life Balance at Its Best: **Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
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