VP, Delivery & Customer Success
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Job Description
VP leading end-to-end delivery and customer success for Dura Digital, a global AI-enabled technology services company. Overseeing studios, profitability, client outcomes, and transformation engagements across engineering, data, design, and product.
Responsibilities:
- Own end-to-end delivery across all Dura Digital studios
- Lead delivery strategy, standards, and governance across AI, data, design, engineering, and product engagements
- Drive excellence in scope management, quality, timelines, financial performance, and client outcomes
- Serve as senior escalation point for key client relationships
- Drive customer satisfaction and support clients through AI-enabled transformation
- Conduct reviews, retrospectives, and feedback loops to strengthen customer trust and relationships
- Own project profitability, margin targets, utilization, forecasting, and resourcing
- Partner with Finance and Operations to maintain the delivery pipeline and optimize team allocation
- Implement financial governance and risk controls
- Lead and mentor delivery leaders across global studios
- Strengthen delivery capabilities, tools, and methodologies
- Foster a collaborative, high-performing culture
- Partner with Sales, Client Success, Marketing, Product, and studio leadership
- Support pre-sales and scoping
- Translate lessons learned into delivery frameworks, processes, and reusable assets
Requirements:
- 10+ years of experience delivering complex digital transformation, AI, data, engineering, or enterprise technology solutions
- 5+ years in a senior leadership role overseeing multi-disciplinary delivery organizations
- Strong understanding of Agile, DevOps, AI/ML lifecycle, and product delivery frameworks
- Proven ability to manage profitability, budgets, forecasts, and utilization across a portfolio of projects
- Exceptional communication, stakeholder management, negotiation, and conflict-resolution skills
- Experience leading remote, dual-shore, or global delivery teams
- Genuine alignment with Dura Digital’s mission and values
Benefits:
- Remote-first, collaborative international culture
- Competitive compensation
- Supportive leadership
- Significant opportunity for impact and career growth
- Career growth opportunities
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