Web and Contact Center Representative
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Job Description
Web and Contact Center Representative managing community inbound calls and web inquiries for healthcare. Delivering exceptional customer service and maintaining consumer databases with accuracy and timeliness.
Responsibilities:
- Respond to community-based inbound calls and web inquiries
- Provide information and services through Sentara's web and interactive call center platforms
- Deliver exceptional customer service by offering accurate, timely, and helpful information to consumers
- Produce and maintain tracking and monitoring reports
- Ensure data accuracy and accessibility
- Manage consumer databases to support efficient operations
Requirements:
- High School Graduate or Equivalent (Required)
- Minimum 3 years of call center experience (required)
- Experience handling community-based inbound calls (preferred)
- Prior work experience in a healthcare setting (preferred)
- Proficiency with data entry and maintaining accurate consumer databases
- Experience producing tracking, monitoring, and performance reports
- Strong written and verbal communication skills with a customer-focused approach
- Reliable and dependable with consistent attendance and adherence to assigned work shift
- Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy.
Benefits:
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
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