Workflow Solutions Engineer
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Job Description
Workflow Solutions Engineer at gaiia designing scalable telecom solutions and collaborating with customers and teams. Requires deep telecom knowledge and experience with TypeScript/JavaScript.
Responsibilities:
- Conduct deep discovery sessions to understand customers’ existing network environments, including CPE, access, transport, core, and OSS/BSS layers.
- Document network topologies, business process flows, and integration points with clarity, highlighting constraints, dependencies, and design assumptions.
- Help customers and internal stakeholders understand trade-offs and priorities when designing around a mix of new and legacy infrastructure and business operations.
- Collaborate with Sales Engineers and Account Executives to support technical discovery and qualification of prospects.
- Translate customer network requirements into tailored solutions that showcase the value and feasibility of gaiia’s platform.
- Build and implement workflows leveraging gaiia’s workflow builder.
- Provide architecture oversight and clarification during onboarding and implementation phases.
- Build an efficient and repeatable process for network scoping, deep dive, solution alignment, and implementation.
- Act as a subject matter expert for internal teams needing context on customer network design and implementation considerations.
- Partner with Product and Engineering to influence roadmap direction based on real-world customer network needs.
- Drive requirements to a team of highly-skilled software engineers to develop network provisioning automations based on your designs.
Requirements:
- Bachelor's degree in a relevant field (e.g., Computer Science, Network Engineering), or equivalent practical experience, along with industry certifications.
- Deep knowledge of the telecom industry and network engineering.
- Ability to understand and code workflows in TypeScript/JavaScript.
- 5+ years experience as a Network Engineer, Solution Architect, Sales Engineer or similar role within the broader B2B SaaS industry.
- Excellent presentation and communication skills, with the ability to effectively articulate technical concepts to both technical and non-technical audiences.
- Ability to build and maintain strong relationships with customers and internal stakeholders.
- Self-motivated, proactive, and results-oriented with a passion for technology and innovation.
- You have the ability to travel frequently in the US, to actively support our customers during key engagements and go-lives.
Benefits:
- Flexible 25 days of vacation.
- Stock Options Plan.
- Group Insurance.
- Telemedicine.
- Life Spending Account.
- Employee-sponsored RRSP.
- Flexible working hours & all-remote work.
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