Workforce Planning Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Workforce Planning Analyst for NHS services managing workforce plans and performance insights. Providing data-driven decision-making and capacity planning across multiple service lines.
Responsibilities:
- Ongoing review of forecasting accuracy – (Short, Mid & Long Term)
- Optimisation of ‘Offline’ activities during the day/current week
- Monitor staff adherence, and challenge and escalate where shortfalls occur
- Manage all agent skill changes to ensure SLAs are met
- Update daily & weekly resource plans with amendments, and re issue with insightful analysis and commentary
- Balance all SLA’s & escalate inefficiencies, shortfalls, and risks with insight & solutions
- Chair Daily, Weekly & Monthly Governance meetings with key stakeholders
- Scenario modelling – (Short, Mid & Long Term)
- Responsible for updating and maintaining the WFM tool including Agent set up and data quality & feed
- Shift Management & Release in accordance to agreed timeline and governance including ongoing shift Reviews
Requirements:
- Experience working in Workforce Management team within an operation with front office (contact centre) and/or Back Office (Processing) and/or Field Services
- Advanced Excel skills, including modelling and data analysis
- Strong analytical and problem-solving capability
- Ability to interpret complex datasets and present clear insights
- Strong stakeholder engagement and communication skills
- High level of attention to detail and data accuracy
Benefits:
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension
- Life assurance
- A cycle2work scheme
- 15 weeks’ fully paid maternity, adoption and shared parental leave
- Paternity pay of two weeks
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Similar Jobs
Contract Analyst II
Contract Analyst II at ICON managing clinical trial agreements and vendor contracts. Collaborating with cross-functional teams and ensuring compliance with legal and regulatory standards.
Analyst, Sponsored Projects – Funds
Analyst providing operational support for client relationships including grantmaking and contract administration. Utilizing internal tools and enhancing processes for efficiency in a nonprofit organization.
Market Analyst, MedTech
Market Analyst in MedTech for analyzing markets, identifying opportunities, and supporting strategic decisions. In collaboration with marketing, sales, and R&D teams to drive innovation.
Analista de Dados, PL
Data and Analytics Analyst at Stefanini developing analytical models and data pipelines using Python and Apache Spark. Transforming and consolidating information to create dashboards and visualizations.
Maintenance Analyst, Retail
Maintenance Analyst for Grupo Boticário ensuring maintenance operations across retail locations while collaborating with local teams. Managing service requests and maintaining data organization and communication.
Stress Analyst
Stress Analyst supporting the analysis and validation of aerospace systems, umbilical hardware, and launch infrastructure while collaborating with design teams.
Stress Analyst
Stress Analyst supporting analysis and validation of aerospace systems in a remote capacity. Working closely with design teams and performing complex structural evaluations and reporting.
Stress Analyst
Stress Analyst supporting analysis and validation of ground systems for aerospace. Collaborating with design teams on structural analyses and design validation efforts
AI Analyst
AI Analyst at EVT evaluating and implementing AI solutions. Responsible for POCs and ensuring compliance with security and governance practices.
VAT Analyst
VAT Analyst ensuring indirect tax compliance across multiple jurisdictions. Responsible for preparing VAT returns and safeguarding the company against tax risks with financial transactions.
Tangible & Intangible Assets Analyst
Analyst ensuring compliance for tangible & intangible asset processes at GE Vernova. Supporting financial reporting and process efficiency in the Electrification Segment.
Intercompany Lead Analyst
Intercompany Lead Analyst at GE Vernova executing financial reporting and accounting processes. Overseeing intercompany transactions and driving continuous improvement in consolidated reporting.
Stress Analyst
Stress Analyst supporting analysis and validation of aerospace ground systems and launch infrastructure. Involves structural analysis, FEA modeling, and collaboration with design teams.
Senior Analyst, Loss Analysis
Senior Analyst, Loss Analysis at Freedom Mortgage overseeing QC and compliance for insurer claims. Supporting leadership on procedure updates and managing incoming analysis workloads.
Customer Success Analyst — Bidding
Customer Success Analyst at Effecti, enhancing client relationships in government procurement sector. Driving strategy for high client satisfaction and business expansion.
Customer Success Analyst — Public Procurement (Bidding)
Role involves building strong relationships with clients while ensuring high-level NPS. Effecti offers innovative solutions in public procurement processes with a focus on teamwork and collaboration.
Senior Contract Analyst
Senior Contract Analyst at ICON managing contractual agreements and compliance in a global healthcare intelligence organization. Collaborating with stakeholders to review and negotiate contracts for clinical research projects.
Senior Epic Clinical Analyst
Epic Clinical Analyst Sr responsible for meeting operational and technical requirements for clinical applications at Cottage Health. Working within CH Clinical Informatics and Care Delivery Applications department.
Senior Revenue Cycle Analyst
Epic Revenue Cycle Analyst Sr at Cottage Health responsible for Epic revenue cycle applications including billing and claims processes. Collaborates on operational workflows and software functionality enhancements.
Informatic Analyst
Informatic Analyst at Dearborn Group supporting the design, implementation, and testing of informatic solutions for various business needs. Collaborating with teams to manage report development and delivery.