Account Coordinator
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Job Description
Account Coordinator expanding Wildsam's independent retail network and wholesale partnerships. Driving direct-to-consumer book sales, fulfillment logistics, inventory, and channel performance.
Responsibilities:
- Maintain, nurture, and expand Wildsam's network of approximately 2,000 independent retail partners
- Manage wholesale partnerships and high-profile brand collaborations
- Drive direct-to-consumer digital sales strategy
- Oversee end-to-end fulfillment logistics
- Monitor market trends, consumer preferences, and competitor activities in wholesale and DTC markets
- Plan launch strategies for new Wildsam titles
- Collaborate with operational and creative teams on ongoing marketing of 70+ titles
- Expand the Wildsam wholesale network
- Drive sales targets across wholesale and DTC channels
- Build and maintain relationships with wholesale accounts across the United States
- Own the end-to-end wholesale order lifecycle and establish protocols to improve customer experience and fulfillment accuracy
- Track sales performance and report on sales trends, order frequency, inventory levels, and new account acquisition
- Oversee the website, email channels, and brand partner strategies for the DTC channel
- Increase online sales, improve conversion rates, and optimize customer experiences
- Direct DTC marketing strategies, campaigns, and channel investments
- Forecast monthly and annual DTC sales targets and report on performance
- Lead and optimize logistics and inventory strategy, including stock management and reordering
- Identify operational improvements in order management, account management, and customer service
- Coordinate with logistics and inventory teams to ensure smooth order fulfillment
Requirements:
- Experience managing and growing a large retail partner network of approximately 2,000 accounts
- Experience building relationships with independent bookstores and specialty retailers
- Experience liaising with major brand and sponsorship partners
- Background in driving website sales and optimizing conversion funnels
- Experience managing email/social marketing collaborations
- Experience setting DTC sales targets
- Hands-on knowledge of order management lifecycles, stock level management, forecasting, inventory reordering, and external 3PL/fulfillment vendor management
- Proficiency in tracking sales KPIs, order frequency, acquisition metrics, inventory turnover, and channel performance reporting
- Deep alignment with culture, travel, and book publishing
- Passion for independent retail ecosystems
- Ability to independently craft launch strategies for 70+ book titles while executing daily fulfillment workflows
- Comfort interfacing directly with senior leadership across creative, editorial, marketing, and operations
- Capacity to manage back-end logistics and customer service workflows without letting operational quality slip
Benefits:
- Paid Time Off
- 401(k)
- Employee Assistance Program
- Good Sam Roadside Assistance
- Discounts
- Paid parental leave (if eligibility is met)
- Tuition Reimbursement (if eligibility is met)
- On-the-job training opportunities
- Comprehensive medical, dental, and vision benefits for full-time associates
- Dental and vision coverage access for part-time associates
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