Account Coordinator – On-Call Temp
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Job Description
On-call Temporary Account Coordinator providing administrative support in a streaming technology company. Ensuring smooth fulfillment of client orders and managing operational tasks in a fast-paced environment.
Responsibilities:
- Receive and input client orders into internal project management system
- Request source assets from clients via email or via client systems
- Maintain production schedule based on client needs, due dates, and SLA
- Liaise with internal operations teams to ensure deadlines and client specifications are met
- Verify ingested assets meet minimum requirements and reject if they do not
- Ingest inbound source files to internal production servers
- Maintain asset repositories to ensure proper cataloging and archival of assets
- Provide daily updates on project statuses to local and overseas Account Management teams
- Communicate customer feedback to Account Management team
- Escalate rejections and/or delays in production to Account Managers
- File tickets for external rejections
- Perform other basic administrative duties as required
Requirements:
- Experience with MS Office 365 suite of tools
- Strong written and verbal communication skills
- Organizational and time-management skills
- Dedication to quality with a problem-solving attitude
- Ability to prioritize based on immediate needs and changing production schedules
- Previous customer service experience preferred
- Experience with Smartsheets is a plus
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