Account Director
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Job Description
Account Director driving client retention and expansion for F1000 brands with cultural intelligence insights. Fusing consumer, industry, and brand data to fuel revenue growth.
Responsibilities:
- Manage a portfolio of 25-40 clients, $2-3M ARR, achieving company GRR and NRR goals.
- Develop Customer Value Plans (CVP)/account plans with Client Success Managers (CSMs), tailoring strategies to client objectives.
- Cultivate trusted advisor status by understanding client priorities, customer segments, and organizational dynamics.
- Build strong relationships across our portfolio with senior executives.
- Plan and execute quarterly business reviews with clients.
- Identify, nurture and close: upsell, cross-sell and expansion opportunities leveraging Collage Group's research, data analytics, and consulting services.
- Conduct sales presentations, product demos, and technical calls to drive platform adoption.
- Collaborate across teams to ensure client satisfaction and drive commercial outcomes.
- Represent Collage Group at industry events as needed.
Requirements:
- BA/BS required, Masters preferred.
- 5+ years in account management, meeting growth and retention targets.
- 2+ years in marketing-focused SaaS, insights and market research, ideally with F1000 companies in consumer insights or martech.
- Strong client rapport-building and communication skills and presentation skills.
- Client-centric mindset with exceptional organizational and time management abilities.
- Flexibility, initiative, and problem-solving skills essential for success.
Benefits:
- premium medical, dental, and vision coverage for you and your loved ones.
- generous PTO program that includes 12 company holidays, a floating holiday, and a dedicated day for you to give back to a cause you love.
- 8 weeks of fully paid parental leave for all parents, regardless of path to parenthood.
- competitive 401(k) match
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