Account Director
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Job Description
Account Director at Podean leading marketplace strategy for tier-one brands. Managing client accounts and mentoring a team for full-funnel Amazon strategy.
Responsibilities:
- Client portfolio ownership & strategic oversight
- Own client success and portfolio revenue for a set of full-service clients, to whom we deliver media, merchandising, planning, and content services
- Drive the Development of annual strategic roadmaps, growth plans, promotional calendars, and business reviews across all the clients in the portfolio, with a strong focus on profitability and scaling performance
- Support the team in identifying growth opportunities, upsell initiatives, and ways to expand existing scopes of work
- Advocate for the clients internally and ensure alignment on deadlines, ownership, and execution quality
- Help brands innovate beyond foundational Amazon execution through channel expansion and creative testing
- Team/People management
- Lead a team of account managers (2-3): manage the teams cadence, ensure proper workload allocation, and oversee quality of the work
- Mentor and coach Account Managers/Associates, while providing regular feedback to elevate performance and long term success
- Own performance plans process and deliver performance reviews.
- Day-to-day client management
- Lead and manage directly a short-list of top-tier client accounts end-to-end across Amazon and marketplaces, owning strategy, execution, and performance
- Serve as the primary client partner - lead conversations, present recommendations, and drive key business decisions with senior stakeholders including C-suite
- Ensure flawless delivery across media, creative, retail, supply chain coordination, and marketplace operations
- Build trust with clients through education, guidance, performance transparency, and proactive recommendations
- Create decks, lead all client meetings, own call notes, action lists, and follow-through
- Monitor account performance, review reporting regularly, and translate data into clear insights and next steps
- Cross-team Operational efficiency
- Work cross-functionally with media, retail, creative, and analytics teams to drive end-to-end success
- Develop strong ties internally with all the delivery teams and foster a fast paced collaborative environment
- Develop and implement best practices, SOP improvements, onboarding materials, and training resources
- Contribute to thought leadership, internal education sessions, and new business pitches
- Support the creation of case studies.
- Stay current on Amazon programs, betas, algorithms, policy updates, and marketplace opportunities
Requirements:
- 7+ years experience in marketplace management with strong Amazon (1P/3P) and Walmart (1P/3P) expertise
- Proven experience managing enterprise-level accounts and leading conversations at the executive level
- Prior experience managing and developing a team with high standards for ownership and delivery
- Strong presentation, communication, and client-facing confidence; comfortable leading calls and challenging constructively
- Highly organized, responsive, detail-oriented, and able to manage multiple workstreams simultaneously
- Strong analytical ability with comfort in Excel/Sheets, creating insights and translating them into strategy
- Commercial mindset with the ability to identify revenue opportunities and influence decision-making
- Growth-oriented, accountable, collaborative, and motivated to build strong long-term relationships
Benefits:
- Competitive compensation aligned to experience and market benchmarks
- Remote-first flexibility - work from anywhere, with trust and autonomy
- Global collaboration - working with experts across regions and time zones
- Career growth and development - opportunities to evolve as we scale
- 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring
- Positive-energy culture - grounded in respect, inclusion, and accountability
- Meaningful impact helping some of the world’s most progressive brands grow
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