Account Executive
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Job Description
Account Executive advising Middle Market clients and managing complex commercial insurance programs. Driving renewals, claims advocacy, compliance, and account growth for Howden.
Responsibilities:
- Serve as the primary strategic advisor and point of contact for assigned clients across multiple industries
- Build and maintain executive-level relationships and guide clients through risk management and insurance program decisions
- Develop deep understanding of clients’ business models, operational challenges, and long-term goals to provide tailored solutions
- Lead full renewal strategy, including coverage analysis, exposure review, marketing direction, and negotiation of terms with carriers
- Review quotes and proposals for accuracy and alignment with client objectives; deliver recommendations and present renewal outcomes
- Ensure timely and accurate processing of policy changes, endorsements, invoicing, and audits with the account management team
- Oversee integrity and completeness of client files within the EPIC agency management system
- Ensure documentation meets regulatory, industry, and internal compliance standards
- Maintain accuracy and quality across deliverables
- Act as escalation point for complex claims issues and collaborate with claims adjusters toward timely resolution
- Communicate claim status, strategy, and next steps to clients and internal teams
- Identify opportunities for account expansion, cross-selling, and value-added services
- Collaborate with producers, account managers, and technical specialists to deliver seamless client service
- Participate in internal meetings, training initiatives, and process improvement efforts to strengthen team performance
Requirements:
- Minimum 5+ years of experience in account management, account executive, or client advisory roles within a brokerage or related insurance environment
- Proven success managing large or complex commercial accounts
- Active Property & Casualty insurance license (US state specific)
- Exceptional communication, presentation, and client relationship skills
- Strong organizational abilities and capacity to prioritize effectively in a fast-paced environment
- High attention to detail and proactive, solutions-oriented mindset
- Proficiency with agency management systems and Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
- Designations such as CIC, CISR, ARM, or equivalent preferred
- Experience with surplus lines placements preferred
Benefits:
- Discretionary bonus eligibility
- Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
- 401(k) retirement plan
- Flexible Paid Time Off
- Paid parental leave
- Life and Disability insurance
- Reasonable accommodations, including software, IT, and office setups
- Flexible hours or hybrid working, subject to position eligibility
- Employee ownership
- Career progression opportunities
- Work/life balance
- Sustainability and volunteering opportunities
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