Account Executive
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Job Description
Account Executive focusing on outbound prospecting and new business development in behavioral health market. Engaging with healthcare decision-makers to modernize clinical workflows with the ICANotes platform.
Responsibilities:
- Generate new business opportunities through strategic outbound prospecting efforts including cold calls, email campaigns, LinkedIn outreach, referral development, and territory-based targeting.
- Build and maintain a consistent pipeline of behavioral health providers, clinics, group practices, and CMHCs.
- Conduct high-volume outbound activity while maintaining personalized and consultative engagement.
- Identify key decision-makers and navigate multi-stakeholder sales environments.
- Own the full sales cycle from prospecting through close.
- Conduct discovery calls to understand operational, clinical, financial, and workflow challenges within behavioral health organizations.
- Deliver compelling product demonstrations aligned to customer pain points and organizational goals.
- Develop proposals, pricing discussions, and contract negotiations.
- Maintain accurate forecasting and opportunity management within Salesforce or CRM platform.
- Position ICANotes as a strategic partner in improving documentation efficiency, compliance, clinician experience, and operational outcomes.
- Understand behavioral health workflows, reimbursement considerations, and EHR buying dynamics.
- Collaborate cross-functionally with implementation, customer success, marketing, and leadership teams to support successful customer acquisition.
- Meet or exceed monthly, quarterly, and annual quota targets.
- Maintain activity metrics including outbound calls, meetings booked, demos completed, and opportunities created.
- Consistently advance pipeline stages with urgency and professionalism.
- Participate in ongoing sales training, coaching, and process improvement initiatives.
Requirements:
- 5+ years of SaaS sales experience, preferably in healthcare technology, EHR, or behavioral health.
- Proven success in outbound prospecting and quota attainment.
- Strong experience running full-cycle sales processes.
- Excellent communication, presentation, and objection-handling skills.
- Ability to thrive in a metrics-driven environment.
- Experience using Zoho or comparable CRM systems.
Benefits:
- Healthcare (medical, dental, vision)- company pays for up to 75% of health insurance for both employee and dependents - some plans with HSA options
- Basic term and optional term life insurance
- Short-term disability (paid for by the company) and long-term disability
- 401(k) and employer-matched retirement plan
- Paid time off that includes 8 sick leave days per year, 6 personal days per year, and 12 vacation days per year
- Unused sick-up to 80-hour annual rollover
- All unused personal hours roll over annually
- All unused vacation hours roll over annually
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