Account Manager
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Job Description
Account Manager building and maintaining key client relationships for Readymode's cloud-based sales engagement platform. Driving client satisfaction and identifying growth opportunities through strategic collaboration.
Responsibilities:
- Cultivate and maintain strong relationships with existing clients
- Understand client needs and objectives to effectively position our products/services
- Act as the main point of contact and liaison between the client and internal teams
- Identify opportunities for upselling and cross-selling additional products/services
- Develop and implement strategies to ensure client retention and satisfaction
- Collaborate with the sales team to explore new business opportunities within existing accounts
- Analyze client data and market trends to identify areas for account growth
- Develop account plans and strategies to achieve revenue and growth targets
- Effectively communicate client needs and feedback to internal teams
- Collaborate with cross-functional teams to ensure the timely and successful delivery of our products/services
- Address and resolve client concerns, issues, or escalations promptly
Requirements:
- Bachelor’s degree in a related field; MBA or equivalent experience preferred
- 5+ years of experience as an Account Manager, Customer Success Manager, or similar role, within the SaaS or technology industry
- Demonstrated success in client relationship management and achieving sales targets
- Strong analytical skills with the ability to interpret client data and trends to drive strategic decisions
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders
- Strategic thinker with the ability to develop and implement effective account plans
Benefits:
- The tools you need to get the job done - company computer sent to you & Amazon Business Account for your WFH set up
- Group RRSP matching
- A full benefits package that starts day 1
- Opportunity to participate in our Employee Stock Option Plan
- An education and training grant in your second year
- Remote and Flexible Work Opportunity
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