Account Manager Associate
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Job Description
Account Manager Associate supporting insurance verification, authorizations, and documentation for CarepathRx infusion and specialty pharmacy services. Coordinating patients’ transitions to home-based care.
Responsibilities:
- Support the Account Management team with customer and patient service needs across Infusion and Specialty Pharmacy programs
- Complete insurance verification activities and accurately document coverage details in the patient management system
- Enter and maintain patient demographics, services, payer information, and other required records
- Obtain insurance authorizations and precertifications required for specialty or infusion services
- Communicate benefit details, price quotes, and financial responsibilities to referral sources, patients, caregivers, and family members
- Coordinate payment agreements, financial assistance forms, advance beneficiary notices, and payer-required documentation
- Partner with referral sources and liaisons to gather supporting documentation needed to qualify patients for coverage
- Follow up with hospital staff regarding potential discharges and coordinate next steps under Account Manager guidance
- Notify servicing agencies of delivery timing and coordinate orders and documentation needed for patient care
- Protect patient confidentiality while delivering courteous, reliable, and responsive customer service
Requirements:
- Minimum 1 year of customer service, healthcare administration, insurance verification, billing, collections, or related experience
- Strong organizational and communication skills with the ability to manage multiple priorities in a fast-paced environment
- Basic proficiency with Microsoft Word, Outlook, and computer-based patient or business systems
- Ability to communicate clearly and professionally with patients, caregivers, referral sources, payers, agencies, and internal partners
- Strong attention to detail and commitment to accurate, high-quality work
- Demonstrated reliability, follow-through, and customer-service orientation
- Ability to maintain confidentiality of patient and business information
- If working at home occasionally or permanently, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload
- Associate degree or equivalent business or healthcare experience (preferred)
- Two or more years of experience in durable medical equipment, enteral services, billing, collections, or insurance verification (preferred)
- Knowledge of medical terminology, payer requirements, Medicare documentation, or prior authorization processes (preferred)
- Experience supporting infusion, specialty pharmacy, or home-based patient services (preferred)
Benefits:
- Annual bonus plan eligibility
- Medical insurance
- Vision insurance
- Dental insurance
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Remote work/home-based work arrangement
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