Account Manager
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Job Description
Account Manager growing TEMPUR bedding sales across Australian retail accounts. Managing store visits, merchandising, promotions, product training, and competitor insights.
Responsibilities:
- Drive sales growth across an assigned territory by building relationships with retail partners
- Deliver effective in-store execution and enhance product knowledge at store level
- Conduct regular store visits aligned to a structured call cycle
- Optimise merchandising, product positioning, displays, POS, signage, branding, and product placement
- Grow product representation, range adoption, and TEMPUR share of store business
- Partner with customers to support category growth and improve sales performance
- Train retail sales teams on TEMPUR products and build retailer capability to sell and recommend products
- Support in-store promotions, campaigns, product launches, and retail activation
- Represent the company at trade events, Home Shows, exhibitions, retailer conferences, and industry events
- Maintain CRM records of store visits, activities, and outcomes
- Report on sales activities and opportunities
- Support forecasting and planning processes
- Monitor competitor activity, pricing, in-store presence, customer trends, and shopper behaviour
- Share market insights with sales, product, and marketing teams
- Collaborate with the Field Sales Manager, National Account Manager, and Customer Service
Requirements:
- Build strong, professional relationships with retail store owners, managers, and Retail Sales Assistants
- Understand each customer’s business, sales drivers, and growth opportunities
- Develop and manage an effective call cycle across the allocated territory
- Conduct regular and structured store visits
- Prioritise high-value and growth accounts while maintaining service levels across all customers
- Accurately maintain the Call Cycle in Outlook Calendar
- Identify and implement opportunities to grow sales within each store
- Conduct quarterly business reviews with key retail partners
- Conduct regular store visit audits against TEMPUR standards
- Develop a structured training plan and deliver engaging training modules to Retail Sales Assistants
- Plan and deliver regular out-of-hours training sessions
- Knowledge of TEMPUR product features, benefits, and differentiators
- Maintain accurate CRM records and provide timely reporting
- Support forecasting and planning through field insights
- Monitor and report on competitor activity, pricing, and in-store presence
- Work closely with the Field Sales Manager, National Account Manager, and Customer Service
Benefits:
- Equal employment opportunities
- Fair and inclusive hiring process
- Inclusive and supportive work environment
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