Account Manager
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Job Description
Account Manager retaining and expanding Australian and New Zealand jewellery retailers for Nivoda’s global B2B marketplace. Managing revenue retention, account growth and customer relationships remotely.
Responsibilities:
- Own a book of ramped and tenured ANZ jewellery retailers as their primary commercial contact
- Protect and grow net revenue retention across the account book and act on churn risk
- Grow share of wallet across natural diamonds, lab-grown diamonds, melee, gemstones and finished jewellery
- Reactivate lapsed and declining accounts through structured win-back plays
- Run regular business reviews with top accounts covering pricing, stock, service and growth plans
- Take clean handoffs from the Account Executive as newly won customers finish ramping
- Work with operations, support and finance teams to resolve deliveries, returns, quality-control and credit issues
- Maintain accurate Salesforce records for activity, account health and revenue outlook
- Feed customer and market insights back into the business to shape product, pricing and supply
- Occasionally represent Nivoda at trade fairs and industry events across Australia and New Zealand
- Report to the General Manager for North America & APAC
Requirements:
- 3+ years in B2B account management, inside sales or customer success, carrying a revenue or retention target
- A track record of retaining and growing existing accounts — not just closing new ones
- Commercial sharpness: comfortable talking margin, pricing and stock with business owners
- Organised and self-directed — able to run a large book remotely without day-to-day management
- Strong CRM discipline (Salesforce or similar)
- Based in Australia with full working rights, able to cover AU & NZ time zones
- Excellent written and spoken English
- Experience in jewellery, diamonds, watches or luxury goods (nice to have)
- Marketplace, wholesale or trading business background (nice to have)
- Experience selling to SMB owner-operators (nice to have)
- Comfort with data, including building account views in spreadsheets or BI tools (nice to have)
- Submit CV and application in English
- No sponsorship available
Benefits:
- Flexible working hours and a vibrant company culture
- Remote work
- Opportunities for growth and learning
- Unlimited holiday allowance
- The chance to join during an exponential expansion phase
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