Account Manager
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Job Description
Account Manager responsible for managing customer relationships and driving account growth at EventMobi. Fully remote position with focus on engaging with clients and ensuring their event success.
Responsibilities:
- Manage a pipeline of existing customer business to drive customer retention & growth
- Be the first point of contact for customers needing help
- Be responsible for initial onboarding, strategy conversations, and building ongoing relationships with key customers
- Drive product adoption and achieve high levels of customer success through proactive engagement and support
- Build long-term relationships with 60+ accounts by conducting regular onboarding calls, training, and product demos
- Prospect for growth opportunities within your existing client base
- Stay on top of active events and manage projects
- Follow the AM Daily Dashboard workflow provided in the CRM
- Maintain a clean pipeline forecast to be reviewed weekly with manager
Requirements:
- 2 - 3 years experience in B2B Sales and Event Management (SaaS preferred)
- Experience working with event technology, including: registration, event app, badges, AV solutions, virtual events
- A track record of achieving and/or exceeding targets through upsell and growth
- Unbeatable listening skills
- Extensively worked within CRM such as HubSpot or SalesForce
- Obtained a Bachelor's degree or equivalent
- Fluency in English and German is required
Benefits:
- 25 vacation days
- 3-summer days
- Birthday is a holiday
- Opportunities to meet your co-workers in person in WeWork Co-working Offices throughout the year
- Top of the line hardware
- Best collaboration software for remote work
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