Account Manager

Posted 3hrs ago

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Job Description

Account Manager handling existing customer portfolios for INNERGY's cloud-based ERP software. Focus on account growth, renewals, and strategic customer partnerships with a remote work option.

Responsibilities:

  • Own and grow a portfolio of existing customers across our product suite.
  • Strengthen customer partnerships and expand product adoption.
  • Drive renewals and identify opportunities to deliver additional value.
  • Work closely with Customer Success to maximize customer outcomes and reduce churn risk.
  • Manage customer renewals, contract modifications, and commercial discussions.
  • Collaborate with Customer Success Managers to monitor account health and retention efforts.
  • Maintain accurate account activity and provide forecasting and reporting related to quota attainment.

Requirements:

  • 3+ years of experience in account management, sales, or customer success within SaaS, ERP, or CAD/CAM industries.
  • French language proficiency is a plus.
  • Strong business acumen with the ability to understand and align with a customer's strategic goals.
  • Proven success meeting and exceeding quotas through upselling and cross-selling.
  • Experience with contract negotiations, renewals, and license model management.
  • Strong collaboration and communication skills.
  • Familiarity with CRM systems and forecasting tools (Hubspot, Dynamics, Salesforce, etc.).
  • Strong understanding of the manufacturing, woodworking, or millwork industry is a plus.

Benefits:

  • Accessibility & Work Environment • Reasonable workplace adjustments for individuals with disability