Account Manager
Posted 3hrs ago
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Job Description
Account Manager handling existing customer portfolios for INNERGY's cloud-based ERP software. Focus on account growth, renewals, and strategic customer partnerships with a remote work option.
Responsibilities:
- Own and grow a portfolio of existing customers across our product suite.
- Strengthen customer partnerships and expand product adoption.
- Drive renewals and identify opportunities to deliver additional value.
- Work closely with Customer Success to maximize customer outcomes and reduce churn risk.
- Manage customer renewals, contract modifications, and commercial discussions.
- Collaborate with Customer Success Managers to monitor account health and retention efforts.
- Maintain accurate account activity and provide forecasting and reporting related to quota attainment.
Requirements:
- 3+ years of experience in account management, sales, or customer success within SaaS, ERP, or CAD/CAM industries.
- French language proficiency is a plus.
- Strong business acumen with the ability to understand and align with a customer's strategic goals.
- Proven success meeting and exceeding quotas through upselling and cross-selling.
- Experience with contract negotiations, renewals, and license model management.
- Strong collaboration and communication skills.
- Familiarity with CRM systems and forecasting tools (Hubspot, Dynamics, Salesforce, etc.).
- Strong understanding of the manufacturing, woodworking, or millwork industry is a plus.
Benefits:
- Accessibility & Work Environment • Reasonable workplace adjustments for individuals with disability




















