Account Manager – Europe
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Job Description
Account Manager at EventMobi managing B2B customer relationships in a fully remote role. Focused on driving product adoption and customer satisfaction within a global sales team.
Responsibilities:
- Manage a pipeline of existing customer business to drive customer retention & growth and achieve Net Revenue Retention & Account Retention Targets
- Be the first point of contact for our amazing customers when they need help
- Be responsible for initial onboarding, strategy conversations and building ongoing relationships with key customers
- Drive product adoption and achieve the highest level of customer success through proactive engagement and support
- Build long-term relationships with 60+ accounts by conducting regular onboarding calls, training, account-level debriefs, product demos & check-in calls
- Stay on top of active events and manage projects from conception to post-event by liaising with various team members from graphics design, support, product and professional service teams
- Maintain a clean and up to date pipeline forecast to be reviewed weekly with your manager
Requirements:
- 2 - 3 years experience in B2B Sales and Event Management (SaaS preferred)
- Experience working with event technology, including: registration, event app, badges, AV solutions, virtual events
- A track record of achieving and/or exceeding targets through upsell and growth
- Obtained a Bachelor's degree or equivalent
- Extensively worked within CRM such as HubSpot or SalesForce
- Fluency in English and German is required
Benefits:
- 25 vacation days + 3-summer days + your birthday is a holiday
- Opportunities to meet your co-workers in person in one of the WeWork Co-working Offices throughout the year
- Top of the line hardware and the best collaboration software for remote work
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