Account Manager, Manufacturing – ERP, EAM, Field Service Management
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Job Description
Strategic Account Manager selling IFS enterprise software, cloud, and services to manufacturing customers. Managing strategic accounts, quotas, renewals, and expansion opportunities across North America.
Responsibilities:
- Achieve and exceed quota targets through successful execution of sales strategy and account planning
- Manage customer accounts and relationships
- Sell software licenses, cloud subscription revenue, professional services, and renewals
- Develop effective account plans to ensure revenue target delivery and sustainable growth
- Develop and deliver comprehensive business plans addressing customer priorities and pain points
- Utilize benchmarking and ROI data to support customer decision-making
- Establish strong management and C-level relationships based on customer requirements and value
- Build a foundation for future business opportunities and accurate account strategy development
- Understand each customer’s technology footprint, strategic growth plans, technology strategy, and competitive landscape
- Review public information about customers and competitors to remain updated on industry trends and issues
- Maintain white-space analysis and execute upsell and cross-sell initiatives
- Leverage Marketing, Partners, Pre-Sales, Support, Business Operations, and Professional Services to build pipeline
- Present IFS industry, line-of-business, enterprise asset management, MRO, analytics, mobility, and technology solutions
- Strive to make customers IFS references
- Support IFS promotions and regional events
- Maintain accurate customer and pipeline information in the CRM system
Requirements:
- 5+ years of relevant sales and account management experience based on complex software sales
- Strong understanding of field service, workforce scheduling, warranty, reverse logistics and mobile solutions, including mobile workforce management preferred
- Ability to carry a quota
- Proven record of consistent quota achievement
- Strategic value selling capability
- Ability to communicate with and effectively persuade C-level decision makers
- Ability to quickly articulate IFS’ value proposition
- Ability to work in a team environment with solution experts
- Quick learner, good problem solver and decision maker
- Excellent communication skills
- Strong initiative, persistence, and enthusiasm
- Adaptable and entrepreneurial spirit
- Bachelor’s Degree
- Willingness to travel 50–60%
Benefits:
- Flexible paid time off, including sick and holiday
- Medical, dental, & vision insurance
- 401K with Company contribution
- Flexible spending accounts
- Life insurance and disability benefits
- Tuition assistance
- Community involvement and volunteering events
- Flexible and hybrid work opportunities
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