Account Manager
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Job Description
Account Manager managing client portfolios for INNERGY's cloud-based ERP software. Focusing on upselling and contract renewals while collaborating with Customer Success.
Responsibilities:
- Manage and grow a portfolio of existing products.
- Expand existing licenses and drive cross-product adoption.
- Secure contract renewals while working closely with the Customer Success team.
- Create and maintain comprehensive strategic account plans.
- Drive upsell and cross-sell opportunities.
- Own the full cycle of renewals and contract modifications.
- Work closely with Customer Success Managers to monitor account health.
- Maintain detailed records of account activity and provide regular forecasting reporting.
Requirements:
- 3+ years of experience in account management, sales, or customer success within SaaS, ERP, or CAD/CAM industries.
- Strong business acumen
- Proven success meeting and exceeding quotas through upselling and cross-selling.
- Experience with contract negotiations, renewals, and license model management.
- Familiarity with CRM systems and forecasting tools (Hubspot, Dynamics, Salesforce, etc.).
- Strong understanding of the manufacturing, woodworking, or millwork industry is a plus.
Benefits:
- accessibility & work environment support for individuals with disabilities
- employee wellbeing prioritization
- flexibility in work arrangements
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