Admissions Advisor
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Job Description
Admissions Advisor guiding students through CIEE nonprofit study-abroad applications. Advising on programs, hosting outreach events, and driving application conversion through Salesforce.
Responsibilities:
- Serve as an admissions expert and advise students on CIEE programs based on academic interests, goals, and eligibility
- Provide hands-on, individualized guidance as students begin, complete, and submit applications
- Manage high-volume email and phone communications and respond within one working day
- Schedule follow-ups with prospective students and execute strategies throughout the inquiry and application process
- Organize and host information sessions, webinars, events, and presentations
- Support recruitment, training, and supervision of CIEE Student Ambassadors on campus
- Guide Student Ambassador outreach strategies with the Manager of Institutional Relations
- Work with the Manager of Institutional Relations to align with partner institution goals and provide ground-level insights
- Achieve personal and team targets for completed applications and application conversion
- Document call information and enter data into Salesforce CRM
- Participate in regular training on CIEE programs, policies, and tools
- Collaborate with Managers of Institutional Relations, Admissions Advisors, and Student Ambassadors
Requirements:
- Bachelor's degree or international equivalent
- 1–2 years' experience in sales and/or a customer-service-oriented field required
- Experience in student advising, customer service, higher education, or a sales role
- Study abroad experience strongly preferred
- Strong interpersonal and communication skills; comfortable presenting to groups and working one-on-one
- Strong attention to detail and exemplary problem-solving skills
- Professional written and oral communication skills
- Service-oriented mindset, high aptitude for organization, excellent time management, and ability to multitask
- Ability to work independently and remotely as part of a team
- Initiative, openness to feedback, and ability to take direction when needed
- Fluency in day-to-day computer use, including Microsoft Office Suite
- Willingness to use technology to improve performance
- Flexibility and adaptability in a fast-paced environment
- Ability to embrace CIEE's Core Values: Excellence, Integrity, Respect, Inclusion, and Problem Solving
- Valid US driver's license
- Background check, reference check, and education and employment verification as conditions of employment
Benefits:
- Paid time off and parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term and long-term disability
- 6 floating Fridays, based on eligibility rules
- CIEE Study Abroad discounts
- 403(b) Retirement Plan with employer contribution
- Life, travel, medical, dental, and vision insurance coverage
- Flexible Spending Accounts/Health Savings Account for medical and dependent expenses
- Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness coverage
- Remote work
- Training sessions and collaborative international work environment
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