Admissions Advisor
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Job Description
Admissions Advisor guiding students through CIEE nonprofit study abroad program selection and applications. Advising applicants, hosting outreach events, and driving application conversion through Salesforce.
Responsibilities:
- Serve as an admissions expert and advise students on appropriate CIEE programs based on academic interests, goals, and eligibility
- Provide hands-on guidance as students begin, complete, and submit CIEE applications
- Offer individualized student support
- Manage high-volume email and phone communications and respond within one working day
- Schedule follow-up with prospective students, assess commitment, and inform students about CIEE programs throughout the inquiry and application process
- Organize and host information sessions, webinars, events, and presentations
- Support the recruitment, training, and supervision of CIEE Student Ambassadors on campus
- Guide Student Ambassador outreach strategies and activities with the Manager of Institutional Relations
- Work with the Manager of Institutional Relations to align with partner institution goals and provide insights
- Achieve qualitative and quantitative individual and team targets, including completed applications and conversion rates
- Document call information and enter data into Salesforce CRM
- Participate in regular training on CIEE programs, policies, and tools
Requirements:
- Bachelor's degree or international equivalent
- 1–2 years' experience in sales and/or customer service-oriented field required
- Experience in student advising, customer service, higher education, or a sales role
- Study abroad experience strongly preferred
- Strong interpersonal and communication skills
- Comfortable presenting to groups and working one-on-one
- Strong attention to detail and exemplary problem-solving skills
- Professional written and oral communication skills
- Service-oriented mindset
- High aptitude for organization and excellent time management skills
- Ability to multitask
- Ability to work independently and remotely as part of a team
- Initiative and openness to feedback and direction
- Fluency in day-to-day computer use, including Microsoft Office Suite
- Willingness to use technology to improve performance
- Flexibility and adaptability in a fast-paced environment
- Ability to embrace CIEE's Core Values: Excellence, Integrity, Respect, Inclusion, and Problem Solving
- Valid US driver's license
- Background check, reference check, and education and employment verification as conditions of employment
Benefits:
- Paid time off and parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term and long-term disability
- 6 floating Fridays (based on eligibility rules)
- CIEE Study Abroad discounts
- 403(b) Retirement Plan with employer contribution
- Life, travel, medical, dental, and vision insurance coverage
- Flexible Spending Accounts/Health Savings Account (medical and dependent)
- Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness coverage
- Competitive total rewards package increasing total compensation by up to 25%
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