Application Support Analyst
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Job Description
Application Support Analyst supporting HNL Lab Medicine’s healthcare applications, interfaces, and devices. Troubleshooting systems, maintaining documentation, and coordinating upgrades and user support.
Responsibilities:
- Support, enhance, and maintain software infrastructure, applications, and devices
- Provide technical support to end users, team members, clients, and vendors by troubleshooting, researching, analyzing, and resolving system issues
- Escalate complex issues, monitor requests through resolution, and keep stakeholders informed
- Ensure the safety, confidentiality, and security of employee and patient information in compliance with policies, procedures, and regulatory requirements
- Serve as primary point of contact for support requests; triage issues, prioritize work by severity and impact, and coordinate timely resolutions
- Monitor and maintain system performance so applications and interfaces meet clinical and business requirements
- Configure, maintain, and document system definitions across multiple applications
- Develop and maintain expertise in supported applications and integrated systems
- Participate in testing, implementation, and support for upgrades, vendor releases, interfaces, defect resolution, migrations, and other technology initiatives
- Collaborate with cross-functional teams to identify solutions, implement enhancements, configure tools, and educate users
- Maintain documentation for applications, system changes, configurations, policies, procedures, and audit requirements
- Build positive stakeholder relationships, manage expectations, and deliver high-quality customer service
- Assist with onboarding, training, and development of new hires and team members
- Manage multiple priorities and participate in on-call rotations, including evenings, weekends, and holidays as required
- Perform other duties supporting department, organization, and health system objectives
Requirements:
- Bachelor's degree from a four-year college or university in Medical Technology, Information Science, or related field; or one to two years of related experience and/or training; or equivalent combination of education and experience
- Knowledge of healthcare operations and data structures and use of information system applications in a practicing healthcare environment preferred
- Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to present information and respond to questions from managers, clients, customers, and the general public
- Ability to work with probability, statistical inference, geometry, trigonometry, fractions, percentages, ratios, and proportions
- Ability to solve practical problems and interpret written, oral, diagram, or schedule instructions
- Proficiency in Windows operating systems, Microsoft Office Suite, and common business applications
- Strong troubleshooting skills and ability to diagnose and resolve technical issues efficiently
- No certifications needed
Benefits:
- Equal opportunity employment
- Employment opportunities regardless of protected characteristics in accordance with applicable federal, state, and local regulations
- Educational programs and/or social activities
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