Applications Manager – Service Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Applications/Service Manager operating and improving business applications for a Zürich client. Coordinating releases, incident resolution, interfaces, documentation, and data maintenance.
Responsibilities:
- Ensure the stable operation and monitoring of applications
- Coordinate and monitor activities to ensure availability, recoverability, performance, and resource efficiency
- Analyze and resolve application incidents and develop workarounds
- Support and advise users on application usage and process execution
- Inform application users about incidents, application notifications, and planned interruptions
- Coordinate between business units, application owners, support teams, and developers
- Support the specification, testing, and rollout of application releases
- Plan and coordinate releases, including the preparation of installation plans
- Gather technical requirements and develop solution concepts for the enhancement of applications
- Align release agreements and coordinate implementation with relevant stakeholders
- Maintain and further develop interfaces between applications
- Create and support change requests for application developers
- Create, update, and maintain operating procedures, user manuals, and technical documentation
- Prepare customer-specific analyses and statistics
- Perform data cleansing and data maintenance
Requirements:
- Completed education or training in computer science, business information systems, or a comparable qualification
- Several years of experience in application management, service management, or application operations
- Extensive experience operating and supporting business applications
- Very good knowledge of release and deployment management, as well as the planning and coordination of application releases
- Proven ability to analyze, troubleshoot, and permanently resolve application incidents
- Good knowledge of interface management and collaboration with various IT and business departments
- Experience creating, maintaining, and updating technical documentation, operating procedures, and user manuals
- Experience with data maintenance and the preparation of customer-specific analyses and statistics
- Strong communication and coordination skills
- Independent, structured, and solution-oriented approach to work
- Strong customer and service orientation, along with teamwork and a high sense of responsibility
- Analytical thinking and a high degree of initiative
- Fluent in German and proficient in English
Benefits:
- 100% workload during the onboarding phase (approximately 2 months), followed by a reduction to 50%
Similar Jobs
Health & Safety Manager
Health & Safety Manager leading risk reduction, audits, and compliance across TJX Canada’s Western Canadian retail stores. Partnering with operational leaders to strengthen safety culture and incident prevention.
Regional Manager
Regional Manager generating mutual-fund sales among the American Muslim Community for Saturna Capital’s Islamic-finance investment business. Managing DFW relationships, client AUM growth, financial planning, and regional travel.
Manager, Network Management – Performance
Provider network manager leading recruitment, retention, contracting, and fee schedules for Liberty Dental Plan’s dental networks. Managing staff and cross-functional provider operations.
Onboarding Team Manager
Onboarding Team Manager leading client transitions to NetCov’s managed IT and cybersecurity platform. Managing onboarding specialists, integrations, project delivery, escalations, and client success.
Senior Manager – Front Office Solutions
Senior IT manager leading CAA’s customer-facing Salesforce, CRM, portals, and digital platforms. Driving strategy, delivery, operations, and engineering leadership across front-office technology.
Prior Authorization Manager
Prior Authorization Manager overseeing medication approvals and compliance for Polaris Pharmacy Services, an independent pharmacy-services provider. Leading teams, optimizing workflows, and coordinating with providers and insurers.
Onboarding Team Manager
Onboarding Team Manager leading client transitions onto NetCov’s managed IT and cybersecurity platform. Managing specialists, integrations, project delivery, escalations, and client success.
Senior Manager – Front Office Solutions
Senior manager leading CAA's front-office technology strategy, Salesforce ecosystem, and customer-facing platforms. Driving enterprise delivery, operations, and engineering teams across transportation and logistics solutions.
Website Performance Manager
Website Performance Manager owning website relationships for Team Velocity, a full-service automotive marketing agency. Improving dealership site performance, retention, reporting, and application growth.
Website Performance Manager
Website Performance Manager owning dealership website relationships for Team Velocity, an automotive marketing agency. Driving retention, reporting, product enhancements, and portfolio growth.
Website Performance Manager
Website Performance Manager owning website relationships for automotive dealerships at Team Velocity, a full-service automotive marketing agency. Driving retention, reporting, enhancements, and portfolio growth.
Website Performance Manager
Website Performance Manager owning client relationships and optimizing website performance for Team Velocity, a full-service automotive marketing agency. Driving retention, reporting, enhancements, and portfolio growth.
Website Performance Manager
Website Performance Manager owning automotive dealership website relationships for Team Velocity, a full-service automotive marketing agency. Driving retention, reporting, enhancements, and portfolio growth.
Website Performance Manager
Website Performance Manager managing automotive dealership website relationships for Team Velocity, a full-service automotive marketing agency. Driving retention, reporting, issue resolution, and portfolio growth.
Website Performance Manager
Website Performance Manager owning website relationships for automotive dealerships at Team Velocity, a full-service automotive marketing agency. Driving retention, reporting, issue resolution, and portfolio growth.
Website Performance Manager
Website Performance Manager owning client relationships and improving automotive dealership websites for Team Velocity, a full-service automotive marketing agency. Driving retention, analytics, SEO, support, and portfolio growth.
Website Performance Manager
Website Performance Manager owning automotive dealership website relationships for Team Velocity, a full-service automotive marketing agency. Driving retention, reporting, product enhancements, and portfolio growth.
Website Performance Manager
Website Performance Manager owning automotive dealership website relationships for Team Velocity, a full-service automotive marketing agency. Driving retention, analytics, product enhancements, and portfolio growth.
Website Performance Manager
Website Performance Manager owning automotive dealership website relationships for Team Velocity, a full-service automotive marketing agency. Driving retention, analytics, support, and website growth opportunities.
Website Performance Manager
Website Performance Manager owning automotive dealership website relationships for Team Velocity, a full-service automotive marketing agency. Driving retention, reporting, growth, and website performance enhancements.