Associate Director, Global DevOps, Observability Platform
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Job Description
Associate Director overseeing Global DevOps & Observability Platform at Carrier. Driving strategy for centralized platform capabilities and mentoring engineering teams in a global context.
Responsibilities:
- Unify Global Innovation: Identify, celebrate, and integrate localized "pockets of innovation" from global teams into the core centralized platform
- Define and execute the multi-year strategic roadmap for the Global DevOps and Observability Platforms
- Act as a primary liaison and advocate across global business units to drive platform adoption
- Lead, mentor, and scale a global team of platform and reliability engineers
- Own the overarching architecture, administration, and compliance framework for GitHub Enterprise across the global footprint
- Oversee the development of a centralized, reusable GitHub Actions workflow
- Define and lead the architecture of the enterprise Observability Platform to provide full-stack visibility
- Collaborate closely with Cloud Platform teams to seamlessly integrate CI/CD and Observability platforms
- Partner with Global Security and Compliance organizations to bake automated governance directly into the platform infrastructure
Requirements:
- Bachelor’s degree with 10+ years of experience in DevOps, Observability, Platform Engineering, or Software Delivery
- At least 3+ years in a dedicated leadership/management capacity within a global matrixed enterprise
- 5+ years of strategic or hands-on experience with GitHub Enterprise administration, GitHub Actions
- Deep familiarity with advanced CI/CD architectural patterns
- Proven experience defining strategy and scaling enterprise-grade Observability tools (e.g., LogicMonitor, Datadog, Dynatrace, New Relic, OpenTelemetry, Prometheus/Grafana, or Splunk) across hybrid and multi-cloud architectures
- Strong foundational knowledge of cloud-native architectures (Kubernetes, Serverless), Infrastructure as Code (Terraform)
- Exceptional communication and presentation skills, with a proven ability to influence executive stakeholders and technical individual contributors alike.
Benefits:
- Medical, Dental, Vision
- Wellness incentives
- Retirement Benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty leave
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition Assistance
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