Associate Manager – Technical Advisor
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Job Description
Associate Manager - Technical Advisor documenting customer requirements and ensuring technical readiness for healthcare solutions. Leading consulting sessions and managing SQL scripting in a SaaS environment.
Responsibilities:
- Document and validate customers’ requirements and map to Project functionality.
- Creating a system blueprint and dataflow diagram for each project.
- Conduct consulting sessions (on the phone and in-person) to ensure technical readiness of the solution for production.
- Attend internal project meetings and provide status on progress of activities and deliverables.
- Ensure infrastructure meets technical specifications and best practices.
- Be a "go-to" resource for specific functional areas for both internal and external users.
- SQL scripting to meet customer needs.
- Document solutions and contribute to a solutions repository.
- Document best practices and share with the Practice.
- Contribute to internal knowledge share; review posted feedback on a continuous basis, and respond to questions.
- Participate in Continuing Education sessions.
- Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release.
Requirements:
- Bachelor's Degree Or any combination of education and experience would provide the required qualifications for the position.
- 8+ years of experience in healthcare IT in a technical role -- preferably SQL DBA (8+ years exp)
- Experience with software in a SaaS / Cloud computing environment.
- Ability to read and understand a technical specification from a vendor.
- Ability to analyze vendor feedback and determine root causes and next steps.
- Industry certification in networking, SQL, AWS/Azure, etc.
- Experience with software in a SaaS / Cloud computing environment.
- Customer relationship acumen.
- Ability to engage with multiple projects & customers at the same time and manage priorities.
- Excellent organization, communication, and collaboration skills.
- Ability to lead and facilitate customer workshops and sessions.
- Superior technology and troubleshooting skills.
- Ability and willingness to travel to customer sites as needed.
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