Author Relations Manager
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Job Description
Author Relations Manager supporting mod creators across Overwolf’s gaming ecosystem. Managing creator relationships, feedback, growth, monetization, and product initiatives.
Responsibilities:
- Own and nurture relationships with mod authors, supporting them and setting them up for success
- Partner with mod authors on strategy, user experience, product improvements, and retention
- Develop a deep understanding of authors’ needs and priorities, translating feedback and data into actionable insights
- Collaborate with Research and Development, Marketing, Quality Assurance, Support, Product, and Operations teams
- Lead author-facing projects, including marketing plans and initiatives focused on growth, monetization, and long-term strategy
- Stay up to date with relevant modding communities and communicate feedback, emerging issues, and overall sentiment
Requirements:
- At least 1 year of experience in customer success, developer relations, or a related field
- Passion for PC gaming and hands-on experience across multiple genres
- Active participation in online gaming communities
- Native-level proficiency in both written and spoken English
- Active daily use of Discord – a must
- Strong understanding of internet culture and online community dynamics
- Flexibility to work outside standard hours when needed to support authors across time zones
- Ability to work effectively both independently and collaboratively
- Ability to manage multiple projects and tight deadlines in a fast-paced environment
- Creative, resourceful approach to solving complex issues
- Exceptional analytical skills and the ability to turn data into actionable insights
- A keen eye for product design and user experience
- High level of attention to detail
- Strong interpersonal skills and a friendly, positive, proactive attitude
- Knowledge of ARK modding (bonus)
- Ability to speak fluent creator, product, data, and internet (bonus)
Benefits:
- Remote work
- Full-time employment
- Opportunity to build partnerships with mod creators across the Overwolf ecosystem
- Opportunity to work on projects involving growth, monetization, and long-term strategy
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