Benefit Navigator
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Job Description
Benefit Navigator guiding FMOL Health employees through benefits and leave processes. Resolving inquiries, explaining policies, and coordinating with HR, payroll, health, and vendor teams.
Responsibilities:
- Provide comprehensive guidance to team members regarding benefit programs, leave options, and available resources
- Advise on eligibility requirements, enrollment actions, required documentation, and applicable timelines
- Educate team members on leave impacts to benefits, payroll deductions, arrears, and return-to-work requirements
- Manage and resolve routine and moderately complex benefits and leave inquiries
- Coordinate with Benefits Analysts, Leave Specialists, and subject matter experts for specialized reviews and system intervention
- Maintain accurate and compliant case documentation in designated systems
- Prepare clear, professional, and empathetic communications
- Interpret and explain benefit and leave policies, eligibility provisions, and program requirements
- Guide team members and leaders to benefits and leave systems, tools, self-service resources, job aids, FAQs, and educational materials
- Develop, maintain, and enhance job aids, FAQs, reference materials, and educational content
- Deliver foundational education to managers and team members
- Partner with askHR, Benefits, Leave Administration, Employee Health, Payroll, and external vendors
- Contribute to process improvement and cross-functional projects by identifying trends, service challenges, and efficiency opportunities
Requirements:
- 3 years of experience in HR, Benefits, Leave, and Customer Service
- Bachelor's Degree required
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