Marketplace Navigator, Benefits Expert
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Job Description
Marketplace Navigator Benefits Expert for FEDlogic providing education and enrollment assistance for the Health Insurance Marketplace. Focused on guiding individuals and families to navigate their healthcare options.
Responsibilities:
- Educate individuals and families on Healthcare.gov coverage options, including the benefits and limitations of various plans.
- Assist clients in navigating the Healthcare.gov platform, explaining the application process and eligibility criteria.
- Help clients apply for subsidies and other financial assistance programs to lower their insurance costs.
- Conduct outreach activities to increase awareness of Healthcare.gov and encourage enrollment, especially among underserved communities.
- Maintain accurate records of all client interactions and ensure compliance with all privacy and data security protocols.
- Stay up-to-date with Healthcare.gov policies, changes to enrollment periods, and program updates.
- Participate in community events and information sessions to educate the public on Healthcare.gov and health insurance options.
- Collaborate with healthcare providers, social services agencies, and other community partners to facilitate enrollment.
Requirements:
- Minimum of 10 years of direct experience as a Healthcare.gov Navigator or similar role, with a thorough understanding of the Affordable Care Act (ACA) and the Health Insurance Marketplace.
- Minimum of 3 years of customer service, healthcare navigation, benefits administration, or case management experience.
- Certification as a Healthcare.gov Navigator (if required by state/federal regulations).
- Strong knowledge of the enrollment process, subsidy calculations, and healthcare options available on Healthcare.gov.
- Strong analytical and documentation skills and be detail oriented.
- Strong writing, communication, and stakeholder engagement skills.
- Experience working in a fast-paced, service-oriented environment.
- Prolonged sitting and computer work.
- Must be able to handle confidential sensitive medical information.
- Proficiency with Customer Relationship Management systems (i.e. Salesforce and Tableau), workforce management tools, Google Workplace, Slack and minimal usage of Microsoft Office Suite.
Benefits:
- Flexible remote work environment
- Paid Time Off (PTO) plus all federal holidays off
- Comprehensive benefits package with health, dental, vision insurance group term life, short term disability, long term disability and voluntary life plans.
- Numerous supplemental plans to assist employees.
- Paid maternity, paternity and adoption leave benefits.
- Cancer Experts Now - supplemental plan
- 401(k) retirement plan with matching contributions.
- Supportive and collaborative work environment.
- Opportunity to be part of a rapidly growing company dedicated to making a difference in the lives of families.
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