Bengali Interpreter
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Job Description
Bengali-English interpreter providing remote video and phone interpretation for LanguageLine Solutions. Supporting healthcare, government, emergency, and business communications from a US home office.
Responsibilities:
- Handle on-demand interpreting calls between Bengali and English speakers
- Render the meaning of conversations across healthcare, government, insurance, finance, utilities, travel and hospitality, general business, law enforcement, courts, and 911
- Deliver audio and video interpretation services
- Process information quickly and accurately while recognizing sensitive cultural differences
- Use appropriate terminology and understand common industry procedures and practices
- Respond promptly to interpreting sessions in a friendly and professional manner
- Participate in online, video, and audio training sessions
- Type data expediently on a dedicated device
- Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions
- Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions
- Maintain a professional, neutral, and courteous demeanor during sessions
- Remain calm during sensitive or emergency calls, including 911 calls
- Maintain punctuality and availability during scheduled work hours
- Follow client instructions and protocol while avoiding unauthorized interaction with the limited-English-speaking person
- Apply industry-specific protocols and terminology
- Demonstrate cultural sensitivity in a diverse environment
Requirements:
- Fluency in Bengali and English and skill with associated cultural dynamics
- Ability to provide cultural competency and assess regional and accent differences
- Excellent listening, retention, and note-taking skills
- Ability to remain neutral, objective, and detached during sensitive conversations
- Ability to adapt to LanguageLine Solutions technology enhancements
- Must be at least 18 years of age
- Legally authorized to work in the United States
- Must not now or in the future require visa sponsorship for employment authorization in the United States
- High school diploma or equivalent
- Ability to read and write the requested languages highly preferred
- Dedicated personal device for business purposes
- Desktop, laptop, tablet, or smartphone with supported operating systems
- High-speed internet with at least 5 Mbps download and 3 Mbps upload
- Access to a quiet space free from background noise or distraction
- Ability to operate a keyboard and mouse and remain stationary in front of a computer and webcam for most of the workday
- Ability to use a headset for prolonged periods
- Ability to operate company-provided software and systems
- Sufficient manual dexterity to type or write
- Able to lift up to 26 lbs
- May be required to complete a post-offer, pre-employment background check and/or drug screen based on location
Benefits:
- Paid professional interpreter training and continuous development
- Incentives for meeting attendance targets
- Paid Sick Leave in accordance with applicable law
- Medical insurance
- Dental insurance
- Vision insurance
- Employee Assistance Program (EAP)
- Accident insurance
- Critical Illness & Life insurance package
- AD&D insurance
- Inpatient Hospital insurance
- Short Term Disability insurance
- 401K Retirement
- Employee Referral Program
- Advancement opportunities within the organization
- Interpreter support
- An inclusive and diverse work environment
- Work from home
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