Bilingual Orthodontic Contact Center Representative
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Job Description
Bilingual Orthodontic Representative responsible for patient interactions and escalated calls in the US. Managing Salesforce tasks and insurance inquiries with opportunities for career growth.
Responsibilities:
- Offer subject matter expertise to patients and handle escalated calls
- Manage Salesforce and our message center
- Handle insurance tasks
- Set an example by meeting SLAs consistently
- Occasionally lead team huddles and meetings
- Attend on-boarding and learn about OrthoFi’s culture
- Train in our OrthoFi Software
- Complete customer service and collections specific on-boarding curriculum
- Handle all outbound and inbound communications with financially responsible parties
Requirements:
- 3+ years of Orthodontic/Dental industry experience; specifically with insurance
- Committed to 100% customer satisfaction whether by assisting employees on the floor or taking calls when volume requires
- Excel in communication skills - written, verbal and active listening; proven ability to speak in front of large groups or other teams
- Exhibit empathy and compassion for patients, and have a sense of urgency in solving problems
- Maintain a professional demeanor in all situations and settings
- Adapt to change quickly while multitasking and navigating multiple systems
- Have strong judgment and decision making abilities with excellent organizational skills.
Benefits:
- Full medical, dental, and vision benefits
- Flexible PTO
- Employer HSA contribution
- 9 Company Paid holidays
- 401(k) match, 2% after 90 days of employment
- Supportive culture with one-of-a-kind growth opportunities
- Option to work from home or in the office
- Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay
- Company and team outings
- Peer-to-peer recognition program
- Vendor discounts
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