Billing & Refunds Coordinator
Posted 11ds ago
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Job Description
Billing and refunds coordinator managing collections, refunds, journal entries, and seller support for RYZ Labs’ LatAm startup studio. Optimizing finance workflows across Stripe, Avalara, Excel, and ERP systems.
Responsibilities:
- Address Customer Experience support tickets related to payments, invoicing, and refunds
- Monitor customer accounts and assist with cash receipts, incoming Wire and ACH payments, and reconciliation of discrepancies
- Prepare daily and monthly journal entries in the ERP system for Cash and A/R transactions
- Process Sales Team Requests, refunds, credits, rate adjustments, and other one-off payment issues in Admin, Stripe, and Avalara
- Identify opportunities to streamline and enhance automation across accounts payable and accounts receivable workflows
- Create and update accounting policy memos and process flowcharts
- Maintain Sales Tax Exemptions and process refunds in Avalara
- Serve as a point of contact for key sellers and provide proactive updates on sales proceeds and payout schedules
Requirements:
- Bachelor’s degree or progress toward a degree in Accounting, Finance, Business, Customer Service, or a related field preferred
- 4–6 years of experience in Accounts Receivable, Treasury, Bookkeeping, Customer Support, or related finance support roles
- Familiarity with basic accounting principles and ERP systems
- Stripe or Oracle Fusion experience preferred
- Strong Excel skills
- Attention to detail in data entry and transaction processing
- Excellent communication and organizational skills
- Ability to work independently and prioritize multiple tasks in a fast-paced environment
Benefits:
- Remote work
- Opportunities for learning, growth, and professional development
- Challenging projects
- Autonomy and ownership of development
- Opportunity to work with a team of professionals and specialists
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