Billing Solution Coordinator
Posted 2ds ago
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Job Description
Billing coordinator resolving patient eligibility, billing, and collections inquiries for LifeStance Health, a nationwide mental healthcare provider. Handling accounts, payments, insurance information, and revenue-cycle reporting remotely.
Responsibilities:
- Resolve incoming Revenue Cycle Management and Patient Billing inquiries regarding patient eligibility, benefits, billing, and collections
- Provide prompt, courteous service to patients, vendors, health plans, and clinic employees
- Handle Revenue Cycle interactions by inbound and outbound phone, email, voicemail, faxes, and patient portal
- Communicate with offices and patients to ensure current information
- Process payment requests from patients
- Update insurance plan and other portal information accurately
- Support leadership with daily, weekly, and monthly reporting
- Answer patient questions and concerns regarding accounts and centers
- Work with patients and providers to resolve account challenges and communicate troubleshooting next steps
- Identify potential revenue cycle challenges and escalate them for departmental or leadership review
- Review billing transactions for accuracy and help resolve payment-posting challenges
Requirements:
- High school diploma or GED equivalent required
- Bachelor’s degree preferred
- 2+ years of experience in a call center environment
- Healthcare revenue cycle experience strongly preferred
- Prior experience working with Electronic Health Record systems (EHRs), call center and phone systems
- Strong computer proficiency with knowledge of Microsoft Office, Internet, and Email
- Strong understanding of major health insurance carriers (in and out-of-network)
- Knowledge of medical terminology
- Demonstrated professionalism in dealing with confidential and sensitive patient information
- Detail-oriented with ability to multi-task and prioritize in a fast-paced environment
- Ability to type fluently
- Excellent interpersonal skills and professional manner, specifically exhibiting empathy and compassion when interacting with patients
- Legally authorized to be employed in the United States
- Ability to sit, stand, bend, talk, hear, and frequently walk
- Ability to lift and/or move objects up to 25 pounds
- Specific vision abilities including close, distance, color, peripheral, and depth vision, and ability to adjust focus
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- AD&D insurance
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- 401k retirement savings with employer match
- Paid parental leave
- Paid time off
- Holiday pay
- Employee Assistance Program
- Remote work
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